Apply on Employer Site

First United Bank · 2 months ago

Loan Servicing Manager

Durant, OK

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

First United Bank is a top-rated workplace in Oklahoma that values growth and employee development. The Loan Servicing Manager will oversee the daily functions of the Loan Account Servicing Department, ensuring data integrity and operational risk mitigation in the loan accounting system while providing excellent customer service and managing staff effectively.

BankingFinancial ServicesInsuranceLending

Responsibilities

Ensures department boards and/or uploads loan information accurately and timely to the CORE loan accounting system in accordance with approved request, policies and procedures, including but not be limited to, entry of HMDA and CRA data

Ensures accurate and timely maintenance and/or adjustments of loan data in CORE loan accounting system

Ensures accurate and timely application of payments received

Seeks to obtain immediate resolution and clarification on outstanding issues with applicable department management and directly with Sales

Manages escrow analysis and payment process on behalf of Bank and Mortgage divisions

Ensures excellent and consistent customer service is provided to lending associates and bank clients

Manages staff appropriately by ensuring appropriate scheduling, evaluating productivity and service level to Oklahoma and Texas Community Banks, and measuring performance. Provides coaching and feedback when necessary

Provides ongoing leadership and support to team. Plays a key role in recruiting, hiring, and training talent

Manages process regarding participation services

Manages process of daily and monthly reports generated from CORE loan accounting system and other reports as designated

Ensures accurate and timely reporting of SBA guaranteed loans

Manages process and ensure timely and accurate resolutions to credit disputes, corrections and inquiries

Committed to performance excellence by maintaining quality standards for their team

Ensures that departmental production goals, service standards and cooperation ratings are met or exceeded

Must be very customer centric and able to manage demanding department while meeting defined KPIs for department

Maintain an essential understanding of Bank-wide origination and credit approval process while establishing priorities based on the strategic and tactical directions of the bank

Is the subject-matter expert and key representative for assigned work group

Participates on enterprise initiatives related to new products and services to ensure successful transition for loan operations

Develops successor for assigned area of expertise and responsibility

Manages loan related risk controls to ensure within established tolerance levels

Maintains awareness of CORE loan system updates and industry standards

Handles internal customer complaints and escalates issues as needed

Recommends and implements possible methods to improve department

Completes all required compliance exams on a yearly basis

Adherence to all First United Policies and Procedures

Other duties as assigned by supervisor

Qualification

Loan accounting systemsJack Henry experienceSupervisory experienceEscrow analysisGeneral ledger reconciliationFinancial institution productsMicrosoft WordMicrosoft ExcelCustomer service skillsLeadership skillsProblem solving skills

Required

Bachelor's Degree in Accounting, Business or related field required

Minimum 10+ years of progressive experience in Banking/Financial Services with a minimum of five years of supervisory experience

Three (3) to five (5) years advanced working experience with, and extensive knowledge of loan accounting systems, loan account set up, monitoring and maintenance, lending related regulatory requirements, escrow analysis and processes, loan codes, general ledger reconciliation, research, participation services, and loan customer service

Jack Henry or similar loan accounting system experience required

Exceptional understanding of financial institution products and services

Excellent knowledge of systems such as Microsoft Word and Excel

Conduct themselves with the highest levels of professionalism and personal integrity at all times with a constant awareness of how their individual behavior reflects on their department and the organization as a whole

Relationship management skills necessary to build relationships across business, operations and credit is required

Must have excellent leadership, process management, conflict management, communication, analytical and decision making skills

Proven team-building, mentoring, training and coaching skills

Ability to work in fast-paced environment, handle multiple tasks and prioritize work

Ability to deal effectively and tactfully with personnel from other departments

Ability to apply knowledge and sound judgment in decision-making

Excellent time management and organizational skills

Possess excellent problem solving skills

Individual should be knowledgeable in regard to policies, procedures and standards; and should be capable of providing guidance to associates within and across units regarding loan account, documentation and file management and services

Some knowledge of document / exception tracking and document imaging systems

Understanding and experience in multiple facets of servicing all loan types and loan products

Ability to initiate tasks and projects with little or no supervision

Exceptional customer service skills

Willingness to accept additional responsibilities

Dependable and adheres to timelines and schedules