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MPW Industrial Services · 4 days ago

Account Manager

Columbia, SC

Full-time

Onsite

Mid, Senior Level

5+ years exp

MPW Industrial Services is dedicated to providing industrial cleaning solutions, and they are seeking an Account Manager to oversee operational and administrative responsibilities for multiple accounts. The role involves managing customer relations, ensuring quality standards, and expanding business opportunities.

Industrial

Responsibilities

In conjunction with the customer, develops work scope, schedules, and staffing to complete the work defined by the client, including on-going work, new projects and shut downs

Ensures the established and un-established quality standards of MPW and the customer are met or exceeded

Reviews all payroll reports, promotions, demotions, annual reviews, disciplinary actions, transfers, terminations, employee relations, employee safety, and employee communications

Responsible for expanding the business at the account also finding and developing for the other business "opportunities" outside of the account

Manages the account within the guidelines established by the customer contact as well as the policies and procedures established by corporate MPW

Responds to customer related complaints and inquiries, soliciting senior management and /or corporate staff support where appropriate

Reviews the disciplinary practices of supervisors and foremen to ensure consistency as related to disciplining employees

Oversees all of the location’s inventory needs

Responsible for obtaining a PO for any and all work performed which is outside the scope of the contract

Provides information as related to contract negotiations, as well as being an active participant

Responsible for daily meetings with the customer to review the status of the work schedule

Responsible for developing the supervisory staff to meet the management needs of the account and to provide adequate supervisory backup

Manages the MPW expenditures at the account operating level to meet profit goals

Performs other duties as directed

Situations may arise in the areas of employee relations, customer relations, quality assurance measures and/or production

Ensuring the "job" gets done in the time frame established and the quality of the work meets or exceeds standards of the customer. This effort is hampered by the fact that the company has in excess of 200% turnover and no advance notice of unscheduled employee absences

The account manager must also be constantly "looking" for other business opportunities. This includes both industrial and other facility support opportunities

Has the authority to make unsupervised decisions consistent with the scope of responsibilities

Qualification

Business Management DegreePower Stations KnowledgeEmployee SchedulingQuality Assurance MeasuresInterpersonal CommunicationManagement ExperienceSupervisory Experience

Required

Bachelors Degree in Business Management Degree with emphasis in Production Operations Management, a Bachelor's Degree in Engineering related field or a related Associates Degree preferred. High school diploma acceptable

Understanding and complete knowledge of a high-volume power stations and boilers, it's cleaning and maintenance, with the ability to schedule manpower in an effort to increase the efficiency and effectiveness of the operation preferred

Knowledge of supervision and scheduling of manpower intensive work activities with emphasis on service type business acceptable

Professional oral and written interpersonal communication

5-7 years experience in managing and scheduling employees to perform cleaning and quality assurance measures as related to power station or other labor-intensive industrial cleaning is ideal

3-5 years experience, as MPW Operations Manager or Account Supervisor is a plus

3-4 years management of top-level supervisory experience in power related business is acceptable