Tata Consultancy Services · 1 day ago
Engineer System Management
Tulsa, OK
Full-time
Onsite
Mid, Senior Level
$64K/yr - $75K/yrTata Consultancy Services is seeking a Senior Desktop Support Engineer responsible for client support requests and the maintenance of PC hardware and software. The role includes leading project tasks and optimizing technology infrastructure while providing 2nd line end user support and acting as an escalation point for unresolved technical issues.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Provide 2nd line end user support for EOC / WOC / Canada offices but also provide support for other global systems and users maintaining all current KPI’s that align with the L2 team
To act as an escalation triage point for technical issues that are unresolved by L2 team before ticket transfer to other resolver groups
Documentation of known issues into shared knowledgebase and ensuring it is kept current by L2 team
Working on small to medium sized IT projects such as rollouts, automation initiatives and equipment installed in conjunction with other IT teams
Administration of our internal Office 365, Azure AD environments as well as other internal applications
To have strong technical knowledge of Win 11 from a desktop support perspective
To have strong technical knowledge of MS Intune and SCCM which includes but not limited to device management and software deployment
Qualification
Required
Accountable for client support requests as well as maintenance and support of PC hardware and software
Assisting and sometimes leading project tasks including monitoring and maintenance of networking equipment
Windows Operating System upgrades
PC imaging
Software distribution
Working with business users to optimize technology infrastructure
Provide 2nd line end user support for EOC / WOC / Canada offices
Provide support for other global systems and users maintaining all current KPI's that align with the L2 team
Act as an escalation triage point for technical issues that are unresolved by L2 team before ticket transfer to other resolver groups
Documentation of known issues into shared knowledgebase and ensuring it is kept current by L2 team
Working on small to medium sized IT projects such as rollouts, automation initiatives and equipment installed in conjunction with other IT teams
Administration of our internal Office 365, Azure AD environments as well as other internal applications
Strong technical knowledge of Win 11 from a desktop support perspective
Strong technical knowledge of MS Intune and SCCM which includes but not limited to device management and software deployment
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
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