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Cushman & Wakefield · 1 day ago

Account Director

St Louis, MO

Full-time

Onsite

Director/Executive

$183K/yr - $215K/yr

10+ years exp

Cushman & Wakefield is a leading global real estate services firm, and they are seeking an Account Director to drive profitability and client satisfaction within their Global Occupier Services. The role involves managing client accounts, ensuring exceptional service delivery, and leading a team to meet financial performance goals.

CommercialCommercial Real EstateConsultingLeasingLegalProperty Management

Responsibilities

Manage the financial and contract performance outcome of one or more account teams

Maintain a thorough understanding of the client’s business goals and strategies to align real estate services to contribute to these objectives

Establish and implement the overall vision, strategy and performance metrics to the applicable service lines

Develop and maintain strong client relationships

Implement and manage account governance process

Provide disciplined contract management to meet superior delivery of all contract deliverables

Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identify team members and lead multi-disciplinary team preparing responses to RFPs and presentations

Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities

Oversee risk mitigation and dispute resolution for client and C&W

Lead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc

Attract and maintain top talent and provide on-going mentoring to team for superior performance

Drive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc

Responsible for revenue generation, account P&L management, profitability and overall financial performance

Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion

Ensure quantitative and qualitative analytics and evidenced-based decision making

Qualification

Client Relationship ManagementFinancial ManagementIntegrated Facility ManagementP&L ManagementLeadershipProject ManagementOrganization DesignBusiness AcumenCommunicationPresentation Skills

Required

Bachelor's degree required

Minimum of 10 years at Senior Management level or other similar capacity

Experience in directly leading and managing multi-discipline teams

Client, P&L and contract management experience

Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting