Gerdau North America Β· 2 days ago
Customer Service Manager
Tampa, FL
Full-time
Onsite
Mid, Senior Level
5+ years expGerdau North America is seeking a Customer Service Manager to lead and manage their customer service team. The role involves optimizing order fulfillment and ensuring customer satisfaction through effective team management and oversight of product availability.
Consumer Goods
Responsibilities
Analyze and review reports on orders and customer service to help identify and prevent issues and opportunities to help lead the team
Manage and develop team members - coaching, training, mentoring, performance management, hiring, career and succession planning, etc
Managing, resolving and approving customer complaintsβ providing feedback to team members for development opportunities and increasing customer satisfaction
Provide proactive and reactive fulfillment management oversight to ensure product availability, balancing inventory with sales, identifying opportunities across the team/product line to optimize order fulfillment. This is accomplished through managing team members and his/her work. Make recommendations and work cross-functionally to elevate fulfillment issues for approval. Coordinates with S&OP, Sales, Production, etc
Participate and provide leadership in special projects related to customer service, sales, fulfillment and related areas
Qualification
Required
Four year degree required
5+ years of customer service, sales, order management or related experience required
previous people management experience strongly preferred
Skills include: Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information, Developing Standards, Developing team members, Order management
Company
Gerdau North America
In North America, Gerdau manufactures merchant bar, structural steel, piling, special bar quality and rebar products for the agricultural, automotive, civil construction, distribution, energy, industrial, and mining markets.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brittany Concepcion , MBA(HRM)
Human Resources Business Partner
Christy McDonald, CIR, PRC, CSMR, CSSR
Regional Talent Acquisition Partner
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