Marathon Asset Management · 1 day ago
Head of End User Services (Information Technology) - Vice President
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$150K/yr - $175K/yr
10+ years expMarathon Asset Management is a leading global asset manager specializing in public and private credit. They are seeking an accomplished technology leader to serve as the Head of End User Services in the IT department, responsible for driving IT Service Management and ensuring top-tier support for technology environments across the firm.
Emerging MarketsFinanceReal Estate
Responsibilities
Own, lead, and mature the firm’s End User Services and IT Service Management (ITSM) functions to deliver a seamless, high-quality, and high-touch technology experience
Develop and mentor a high-performing support team, fostering a culture of accountability, collaboration, and service excellence
Establish and continuously improve service capabilities including incident management, problem management, request fulfillment, access management, event management, and service desk operations
Drive adoption of ITIL-based best practices and ensure alignment with firmwide service strategy, design, and continuous improvement goals
Maintain a strong technical leadership presence, engaging directly in problem diagnosis, automation initiatives, and solution delivery
Drive automation initiatives using tools the available toolset (e.g., UiPath, Python and PowerShell) to streamline repetitive tasks and reduce manual workload
Oversee Microsoft O365, Active Directory, Intune, end user device management (desktops, laptops, mobile devices, printers, and connectivity), and meeting room technology
Design and execute an annual budget plan for the End User Services function, balancing cost-effectiveness with investment in high-quality end user technology and services
Manage and optimize vendor relationships and external service providers to achieve best-in-class SLAs and business outcomes
Partner closely with the IT leadership and other business stakeholders to align IT initiatives with strategic business priorities
Leverage monitoring and service management platforms such as Jira Service Management and Ivanti to increase operational visibility and efficiency
Qualification
Required
10+ years of end user support experience with 5+ years in a leadership role at an asset management firm in the financial industry, ideally with exposure to Private Credit or Private Equity organizations
Expert understanding of Microsoft O365, AD, Intune, end user device management, enterprise applications, and collaboration tools
Demonstrated proficiency across all facets of IT Service Management (service strategy, design, operations, incident/problem/request/access/event/service desk, and continuous improvement)
Track record of resource / budget planning and management for IT product lifecycle and service management
Extensive experience managing vendors and external partners for technology services
Bachelor's degree in Computer Science, Information Systems, or a related field; industry certifications (ITIL4, Azure Administration, CITM, SDI, etc.) highly preferred
Skilled in automation, monitoring and service management platforms. Experience with Jira Service Management is preferred; however, proficiency with any equivalent ITSM platforms such as ServiceNow (SNOW), ConnectWise, or similar tools is acceptable
Strong analytical, problem-solving, and communication skills with a collaborative mindset and high degree of professionalism
Company
Marathon Asset Management
Marathon Asset Management LP is a global alternative investment and asset management company with approximately $11 billion in capital
51-200 employees
H1B Sponsorship
Marathon Asset Management has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (4)
2022 (1)
2021 (1)
2020 (5)
Funding
Current Stage
Growth StageTotal Funding
unknown2016-06-22Private Equity
Leadership Team
Scot Pasquale
Chief Financial Officer
Jamie Raboy
Chief Operating Officer, Chief Risk Officer
Recent News
2025-12-15
GlobeNewswire
2025-12-05
Company data provided by crunchbase