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Empire State Realty Trust · 1 day ago

Director, Property Operations, Multifamily

New York, NY

Full-time

Onsite

Director/Executive

$150K/yr - $200K/yr

10+ years exp

Empire State Realty Trust, Inc. is a NYC-focused REIT that owns and operates a diverse portfolio of properties including multifamily assets. The Director, Property Operations, Multifamily will oversee property management and operations for a growing multifamily portfolio, ensuring efficient and profitable management aligned with ownership objectives.

Real Estate

Responsibilities

Direct and oversee day-to-day operations for ESRT’s residential properties to deliver best-in-class resident experiences

Establish operational policies, procedures, and performance standards to ensure consistency across the portfolio

Supervise on-site teams including Resident Managers, Superintendents, and maintenance personnel, ensuring adherence to ESRT service and operational standards

Develop and implement preventative maintenance programs and safety protocols

Identify opportunities to improve efficiency and reduce operating costs during and after transition

Oversee bidding, procurement, and performance of vendors and contractors to achieve high-quality results at competitive costs

Coordinate and manage capital improvement projects in collaboration with Asset Management and Construction teams and present ROI analysis and recommendations to senior leadership

Uphold ESRT’s standards of presentation, cleanliness, and functionality for all residential buildings and amenities

Establish service benchmarks and KPIs for resident satisfaction, maintenance response times, and operational excellence

Respond to escalated resident issues and emergencies with professionalism and urgency

Ensure properties comply with all regulatory requirements including DOB, DHCR, OSHA, and fire safety regulations

Maintain all required certificates, permits, and operational documentation

Oversee regular inspections, safety meetings, and compliance audits

Assist in the development and execution of annual operating budgets

Review monthly financial statements and variance reports

Support the acquisitions team in underwriting and conducting due diligence for multi-family assets to ensure accuracy and compliance with investment criteria

Support leasing and marketing strategies to drive occupancy, rent growth and enhance resident experience

Take part in development of pricing recommendations, lease approvals, and online marketing strategies

Qualification

NYC building operations knowledgeBudget managementOperational process developmentLeadership skillsMicrosoft Office SuiteYardi proficiencyBuilding systems softwareService-oriented attitudeAnalytical skillsStrategic planningCommunication skillsOrganizational skillsProblem-solving skillsTeam management

Required

Strong knowledge of NYC building operations, codes, and compliance (DOB, DHCR, Local Laws, etc.)

Demonstrated ability to manage budgets, control expenses, and oversee capital projects

Experience developing operational processes and leading transitions or organizational changes

Strong leadership, communication, organizational, and problem-solving skills

Proficiency in Microsoft Office Suite, Yardi, and building systems software

Minimum 10 years of experience in multifamily property management or operations experience, with at least 5 years in a supervisory/managerial role overseeing multiple sites or large teams

Management of an in-house property team with proven leadership skills and experience effectively building, managing, and motivating a team

Excellent work ethic, integrity, and professionalism, with the ability to be an effective representative of ESRT in the broader market

Strong financial, analytical, strategic planning skills, with experience in developing, managing budgets, and reporting against financial forecasts

Ability to quickly digest and process information to make smart, thoughtful decisions

A results-oriented approach, capable of enhancing processes and offering insightful feedback to drive ongoing improvement

Excellent verbal and written communication skills

Positive, service-oriented attitude, characterized by a collaborative demeanor, proactivity, and excellent follow-through skills

Ability to build and sustain respectful and productive working relationships with colleagues and clients, actively embracing and contributing to an inclusive and diverse work environment

Experience operating and thriving in an entrepreneurial environment

Occasional travel will be required to properties outside of NYC

High degree of accountability and ownership, demonstrating reliability and commitment

Knowledge of NYC regulatory requirements for multifamily assets

Experience and interest in evaluating and implementing PropTech solutions

Undergraduate degree from an accredited institution