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Leapfrog Technology, Inc. · 2 months ago

MSP System Administrator, Support, Project Engineer - TN

Franklin, TN

Full-time

Onsite

Mid, Senior Level

Leapfrog Technology, Inc. is an established and growing MSP technology company located in Franklin, TN. They are seeking an energetic and organized MSP System Administrator, Support, Project Engineer who will be responsible for delivering exceptional customer service and technical support while managing various projects and client interactions.

Information TechnologySoftware

Responsibilities

Our Engineers serve as the first line of technical services for all clients, most work is completed via remote connectivity but there are many instances in which we need to go onsite. We are looking for technical person that is interested in learning and growing (this is KEY). MANY opportunities to be involved in application and migration projects, training; Microsoft Partner functions while supporting many diverse clients. You will be exposed to all the latest and greatest technology as well as have access to everything Microsoft has to offer

Self-motivated, self managed, organized and outgoing person will work well in this environment. We are an energetic and busy group with a solid customer base and a growing need to add additional people to our team that take pride in what they put into the world

It is both an educational experience and a demanding full time job that requires a high level of time management skills

It gives you the opportunity to learn new skills as it covers all aspects of network support ranging from Active Directory, Azure, AWS, Office365, Exchange, Windows Server, System Center, Citrix, Windows deployments and other administration

It expects you to recommend industry best practice solutions to clients when on site and to observe and recommend solutions that address their business needs, whether the client recognizes the need or not

Ensure exceptional client satisfaction is consistently delivered and maintained

Be a major resource in the implementation of all technical services

Ensure all policies and procedures are consistently followed as we deliver our services to the customer

Host and participate in daily team meetings to help the team move all efforts forward by review, reprioritize and reassign service requests

Participate in weekly service/project meetings

Qualification

MSP experienceWindows ServerAzureOffice 365AWSActive DirectoryExchange ServerNetworkingFirewallsProblem resolutionCommunication skillsTime managementTeam collaborationCritical thinking

Required

Must have experience working for an MSP or managing a full environment relatively on your own

Must have server and cloud (O365, Azure) experience

Windows, Windows Server, Azure, AWS, Office 365, Proper Server Administration, Firewalls (Cisco, Fortinet, Sonicwall etc), Routers, Desktop Imaging, Networking, Outlook, Active Directory, Exchange Server, Group Policy, Teams, Microsoft Admin Center, Patching, Alerts & Monitoring all required

Have good working knowledge of data protection strategies with a good understanding of how to manage a multi layered security stack

Effectively prioritize service requests, escalations along with other duties and tasks on a daily basis

Communication is KING when you are a service based company, verbal and written communication skills need to be top notch!

Self-motivated, self managed, organized and outgoing person will work well in this environment

Ability to manage your time effectively, excellent written and verbal skills, ability to understand business concepts and operations, independent worker, punctual, professional, asks detailed questions

Must possess the drive to enhance skills on their own time when necessary at home or in office

Leadership - Drive - Integrity - Ability to work with a team - Ability to work independently

Formal presentation and speaking skills - You must be a great communicator, both verbal and written

Persuasiveness and ability to adapt to a very dynamic environment

Level headed - Your tolerance for stress must exceed the average person

Excels in team collaboration and efficiency

Driven, dedicated contributor that expects high quality results from him/herself and the team he/she leads

Strong critical thinking and analysis skills

Ability to collaborate, establish and maintain credible and influential relationships at all levels

Proficiency in Microsoft Office Tools (Outlook, Excel, Word, PowerPoint)

Experience with Windows Server, Exchange Server, and Windows or Linux operating systems desired

Demonstrated ability to manage multiple tasks and assignments to meet objectives

Must have ability to write client ready documentation, emails, proposals, and project plans with proper grammar, punctuation, as well as professional verbal support of the same

Preferred

Intune, System Center, HyperV/VMware

Benefits

Bonuses

Commission

Unlimited Time Off

Free training

Certification Reimbursement

We give raises for each certification you obtain

And much much more...

Company

Leapfrog Technology, Inc.

Trusted by 200+ enterprises, we are a full-stack AI technology partner that helps you build digital experiences of tomorrow by leveraging GenAI, Machine Learning, and AWS.

Founded in 2010