AmeriLife · 2 months ago
Senior Director, Agency Operations Center of Excellence
Clearwater, FL
Full-time
Hybrid
Director/Executive
8+ years expAmeriLife is a leader in the development, marketing, and distribution of insurance solutions. The Senior Director of Agency Operations Center of Excellence will lead the transformation of operational infrastructure, ensuring process excellence and driving strategic initiatives for the organization.
Financial ServicesHealth CareHealth InsuranceInsuranceLife InsuranceMarketing
Responsibilities
Shape and Execute CoE Strategy: Architect and deliver a forward-thinking strategy for the Contracting & Commissions CoE, ensuring seamless alignment with AmeriLife’s mission and long-term business objectives
Lead Enterprise Transition: Spearhead the multi-year migration from affiliate-managed operations to a fully centralized CoE model, establishing scalable frameworks and playbooks for future transitions
Champion Innovation: Drive transformative initiatives that anticipate market shifts, leveraging technology and process innovation to position AmeriLife for sustainable growth and competitive advantage
Navigate Complexity: Tackle ambiguity and evolving challenges with agility, fostering a culture of resilience and adaptability within the CoE
Optimize Operations: Elevate efficiency and effectiveness across the Contracting & Commissions function, consistently surpassing financial and operational targets for AmeriLife and its affiliates
Embed Continuous Improvement: Instill a data-driven mindset, championing industry-leading processes and a relentless pursuit of operational excellence
Deliver Actionable Insights: Harness advanced analytics to generate insights that inform strategic decisions and accelerate performance improvements
Champion a unified approach to delivering high-quality outcomes for all stakeholders
Establish Robust Governance: Represent the CoE at the Steering Committee, publishing transparent performance metrics (KPIs) and financial reports, and driving cross-functional collaboration
Build and Empower Teams: Assemble and nurture a high-performing CoE team, defining clear operating models and equipping talent with the tools for success
Foster a strong, collaborative partnership with the Service Delivery team to ensure seamless integration of operational strategies and service excellence
Develop Future Leaders: Recruit, mentor, and grow a robust pipeline of leadership talent, fostering a culture of excellence, collaboration, and continuous learning
Cultivate Engagement: Promote a positive, achievement-oriented environment that values diversity, innovation, and professional growth
Drive Stakeholder Alignment: Serve as the primary escalation point for complex issues, managing expectations and communications with internal and external stakeholders
Work jointly to identify and implement process improvements, share best practices, and resolve cross-functional challenges
Facilitate Enterprise Collaboration: Orchestrate seamless partnerships across Finance, HR, IT, and affiliate leadership, ensuring unified execution of strategic initiatives
Oversee Vendor Relationships: Manage vendor performance and budgets, ensuring alignment with CoE objectives and AmeriLife’s strategic priorities
Strategic Approvals: Hold final authority over CoE priorities, investment decisions, and capability expansion
Process Ownership: Define and enforce baseline standards, systems, and change-control processes to ensure operational consistency and compliance
Performance Accountability: Own the delivery and reporting of key performance metrics, driving accountability and transparency across the CoE
Qualification
Required
Bachelor's Degree in Finance, Business, or related field required
8-12 years experience in Center of Excellence or Shared Services management required
Demonstrated architecting, launching, and operationalizing a Center of Excellence (CoE) within insurance or financial services, including the development of strategy, governance frameworks, and scalable operating models
Hands-on leadership in transitioning operations from distributed or affiliate-managed models to centralized CoE structures, ensuring process standardization, compliance, and performance excellence
Proven ability to drive CoE transformation initiatives, including stakeholder alignment, team formation, and the establishment of best practices, KPIs, and continuous improvement programs
Experience managing Center of Excellence related change management and training programs for diverse teams and affiliates
Strong track record in overseeing CoE performance metrics, reporting, and cross-functional collaboration with Finance, HR, IT, and vendor partners
Strong analytical, problem-solving, project management, and organizational skills
Excellent communication and facilitation skills with ability to present complex information to diverse audiences
Benefits
Health Insurance
Pay Transparency Statement
Background Screening Statement
Company
AmeriLife
AmeriLife provide insurance and retirement solutions to enhance the lives of pre-retirees and retirees.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$395MKey Investors
Genstar Capital
2022-06-13Secondary Market
2020-01-07Acquired
2019-06-18Debt Financing· $395M
Leadership Team
Scott Perry
CEO
Tim Calvert
Chief Operating Officer
Recent News
2026-01-16
Company data provided by crunchbase