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Embry-Riddle Aeronautical University · 2 months ago

Account Analyst

Prescott, AZ

Full-time

Onsite

Entry Level

$0/hr - $19/hr

1+ years exp

Embry-Riddle Aeronautical University is a global leader in aviation and aerospace education, with campuses in Daytona Beach, FL and Prescott, AZ. They are currently seeking an Account Analyst for their Prescott Campus, responsible for managing student accounts, ensuring compliance with regulations, and providing financial counseling to students and parents.

Higher Education

Responsibilities

Run weekly, monthly or term reports to audit, identify and verify student debt

Outreach to student with current debt via phone and email

Run credit balance reports to assist with refunds

Run miscellaneous reports to identify student account anomalies and delinquent payment plans

Provide financial counseling, payment options and support to students and parents

Collaborate with internal departments to assist with student account anomalies

Collect on returned payment items

Post and adjust miscellaneous charges/credits

Assist students with various requests including but not limited to account statements and tuition reimbursement forms

Qualification

Analytical skillsCustomer serviceProblem solvingMicrosoft Office SuiteCommunication skillsInterpersonal skillsOrganizational skillsTeamwork

Required

Qualified candidates will have at least one year of customer service experience and a strong comfort level with details

Proficiency using Microsoft Office Suite with strong skills in Excel

Demonstrated self-starter, with strong analytic, problem solving, and critical thinking skills

Excellent customer service orientation, communication skills (both verbal and written), interpersonal and organizational skills

Ability to work well with diverse internal and external constituents in a team-oriented environment

Willingness to share knowledge and information and to learn new tasks

Coordinate and maintain multiple tasks simultaneously as well as deliver responses and results within established time frames

Demonstrate openness and responsiveness to new ideas and change

Project and establish a standard reflecting a professional image through dress, demeanor, and office environment

Preferred

Bachelor's degree is preferred

Benefits

Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!

Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.

Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.

Company

Embry-Riddle Aeronautical University

Glassdoor3.9

Embry‑Riddle has been at the forefront of ground-breaking aeronautical milestones since the early days of flight as the world's largest and most respected university specializing in aviation and aerospace.

Founded in 1926

Daytona Beach, Florida, US

1001-5000 employees