Client Success Specialist jobs in United States
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3xLOGIC · 3 months ago

Client Success Specialist

positionWilmington, DE, US
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

3xLOGIC empowers caregivers with innovative solutions in healthcare. As a Client Success Specialist, you will serve as the main point of contact for regional clients, ensuring their goals are met and driving long-term value from the products and services offered.

AnalyticsBusiness IntelligenceCloud Data ServicesCloud SecuritySecurityTraining

Responsibilities

Build and maintain strong, long-lasting relationships with clients
Understand client goals and challenges and help them achieve measurable success with our solutions
Monitor client survey feedback and follow up on detractor surveys
Initiate client success projects, establish a regular meeting cadence, and coordinate required resources
Observe regular check-ins, QBRs (Quarterly Business Reviews), with clients
Advocate for client needs internally and contribute to product/feature development discussions
Drive client retention, satisfaction, and reference ability
Must be prepared for domestic travel
Other duties as assigned

Qualification

Client success experienceCRM tools proficiencyData analysis skillsSaaS experienceCommunication skillsInterpersonal skillsProblem-solving skillsHealthcare industry backgroundEmpathetic mindset

Required

High school diploma or GED equivalent, OR equivalent professional experience in a role requiring high levels of organization, communication, and client interaction
2+ years of experience in client success, account management, or client-facing roles
Strong communication, interpersonal, and problem-solving skills
Experience managing multiple client accounts with varying needs
Experience working with CRM tools such as Salesforce and client success platforms such as CloadCoach
Proven ability to analyze data and translate insights into client action plans
Empathetic, client-focused mindset with a passion for helping others succeed

Preferred

Experience in a SaaS or B2B environment
Background in the Healthcare industry

Company

3xLOGIC

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3xLOGIC is a recognized innovator of cloud and server-based video, access control and BI solutions.
dateFounded in 1998
location
Fishers, Indiana, USA
people-size51-200 employees
web-link
https://www.3xlogic.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
2017-05-18Series Unknown

Leadership Team

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Cesar Gonzalez
KEY ACCOUNT MANAGER USA/ DIRECTOR of SALES LATAM
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Company data provided by crunchbase