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Koniag Government Services · 21 hours ago

Developer

Durham, NC

Full-time

Onsite

Mid Level

3+ years exp

Koniag Government Services is seeking a Developer to support TGS and their government customer. The role focuses on designing, developing, and maintaining software applications, particularly in ServiceNow and Java programming, while collaborating with management to enhance help desk operations.

EnterpriseGovernmentProfessional Services

H1B Sponsor Likely

Responsibilities

Design, develop, and implement ServiceNow solutions to meet operational needs

Provide technical support and ongoing maintenance for the KPI/Scorecard application

Automate workflows and integrate new features to improve help desk service delivery

Analyze help desk performance using quantitative metrics and generate actionable reports

Develop and manage scorecard metrics (e.g., call volume, ticket resolution, customer satisfaction)

Collaborate with management to identify and implement process enhancements

Ensure system reliability and optimize user experience through advanced metrics analysis

Support data-driven decision-making with timely and accurate performance reports

Develop and maintain the organizational Workforce Management

Work in a Call Center environment, providing detailed reports utilizing ServiceNow

Qualification

ServiceNowJavaAPI developmentC#SQLITILContinuous improvementEffective communicationAttention to detailProblem-solvingCollaboration

Required

Proficiency in C#, VB.NET, Microsoft .NET Framework, Java, Python, JavaScript, and other languages used for API development and integration

Demonstrated experience in developing, consuming, and integrating APIs (REST, SOAP, GraphQL), including making API calls and managing data exchange

Familiarity with data formats such as JSON, XML, and RAML

Strong database skills, including writing and optimizing queries (SQL/NoSQL), data modeling, schema management, and performance tuning

Knowledge of Information Technology Infrastructure Library (ITIL) framework and experience with ServiceNow Configuration Management Database (CMDB) data modeling

Must have Three to Five years of Hands-on experience with the following: C#, ASP.NET, VB.NET, JavaScript, CSS, HTML, jQuery, with SQL, PostgreSQL and Oracle database

.NET technologies

Effective communication and collaboration with technical teams, stakeholders, and clients

Strong attention to detail in handling data and API specifications

Resiliency and adaptability in problem-solving and ensuring continuity of operations

Commitment to continuous improvement and operational excellence

Ability to obtain a Public Trust

Preferred

ServiceNow Certified Application Developer or equivalent experience

Proficiency in C#, VB.NET, Microsoft .NET Framework

3+ years of hands-on ServiceNow development and Java programming in enterprise environments

Experience with KPI/Scorecard design, workflow automation, and performance analysis

Ability to translate business requirements into technical solutions and present findings to management

Proven track record of delivering results in a fast-paced, dynamic environment

Benefits

Health, dental and vision insurance

401K with company matching

Flexible spending accounts

Paid holidays

Three weeks paid time off

Company

Koniag Government Services

Koniag Government Services is a Professional Services and Operational Management to Federal Government.

Founded in 1971

Chantilly, Virginia, USA

1001-5000 employees

https://www.koniag-gs.com/

H1B Sponsorship

Koniag Government Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (1)

2022 (1)