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Nalco Water, An Ecolab Company · 1 day ago

Industry Technical Consultant I

Syracuse, NY

Full-time

Hybrid

Senior Level

$132K/yr - $198K/yr

7+ years exp

Nalco Water, an Ecolab Company, is seeking an Industry Technical Consultant to join our Global High Tech Division, supporting cooling and HVAC applications for the Microelectronics industry. This role involves troubleshooting complex customer problems, providing training, and recommending operational improvements for clients’ utility systems.

Chemicals

No H1B

Responsibilities

Partner with customers to understand their technology requirements, recommend solutions, and provide training and support to ensure proper use of implemented systems

Collaborate with field sales and corporate account teams to support strategic technical sales calls and presentations for specific industry, product or market applications

Lead problem solving efforts by utilizing various root cause analysis methodologies in a customer facing environment

Identify and validate the feasibility of operational efficiency improvement projects for specific application or utility system; this can include HVAC systems, wastewater, ultrapure water systems, pretreatment and/or exhaust

Quantify and communicate total cost of operations savings for efficiency improvement projects in a documented report

Conducts best practice gap analysis to ensure optimal system performance and customer satisfaction; support Total Plant Assessments in specific application area of expertise

Collaborate with R&D and Marketing on Innovation projects, from ideation to launch, by completing Phase Gate milestones such as refining value propositions, defining operational savings, creating technical documentation, educating internal and external stakeholders

Support or lead innovation pilot applications, technical trials and market trials

Research, identify and define market and product application opportunities within a specific industry, for specific customers or groups of customers

Create and sustain knowledge resources tailored for both associates and customers

Facilitate training for associates and customers, sharing your specialized knowledge to foster skill development and proficiency

Attend or participate in industry conferences, consortia, round tables or webinars to promote innovative solutions and problem solving approach to drive Value Delivery for the industry

Consult and develop solutions to support customers in meeting their corporate ESG goals in the Microelectronics industry

Qualification

Engineering degreeTechnical sales experienceHVAC systems knowledgeRoot cause analysisMicroelectronics industry experienceTrainingEducationTeam orientationProactive attitudeCommunication skillsProblem solving mindset

Required

Bachelor's degree in Engineering (Mechanical, Chemical, Industrial, etc), Life Sciences (Biology, Chemistry, etc) or other technical field

Minimum of 7-10 years of experience in successful project implementation, engineering, technical sales, or field sales support experience in technical industries such as Microelectronics, Data Centers, Pharmaceuticals, Life Sciences, etc

Technical knowledge of semiconductor facilities operations, or other highly technical field such as pharmaceuticals, chemical manufacturing or data centers

Strong technical understanding of HVAC utility systems: condenser water, chilled water, process cooling water, process vacuum, air handlers, scrubbers

Strong communication and presentation skills for this customer facing role

Problem solving mindset and familiar with various root cause analysis methods

Naturally curious, accelerated speed of understanding, desire to teach and educate others

Must have a valid Driver's License and acceptable Motor Vehicle Record

Ability to travel within geographic territory, ability to travel overnight for business, ability to travel globally for technical training, customer seminars and other business needs

No immigration sponsorship offered for this role

Preferred

Professional Engineer or Engineer in Training

Design or Operational experience for Microelectronics & Data Center utility systems including, but not limited to: cooling, heating, pretreatment, scrubbers, makeup air handlers, chillers, plate and frame heat exchangers, primary wastewater treatment, secondary wastewater treatment, reclaim or ZLD

Excellent team orientation, proactivity and sense of urgency in supporting business growth and market leadership through differentiated technology and expertise

Self-motivated, pro-active, result-oriented professional

Recognized as an expert in industry or technology focus

Ability to understand a total plant approach to water

Benefits

Paid industry certification and continuous learning opportunities

Enjoy a flexible, independent work environment

Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!