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Advantest · 2 months ago

Commercial Manager: Customer Engineering and Field Service

Lake Forest, CA, 92630, United States

Full-time

Onsite

Senior Level

Advantest Test Solutions, Inc. (ATS) is a leading provider of massively parallel electronic test systems, seeking a Commercial Manager of Customer Engineering & Field Service in Lake Forest, CA. This role involves collaboration with global engineering teams, managing customer expectations, and ensuring service contract obligations are met while maintaining profitability.

ManufacturingMechanical EngineeringProduct DesignSemiconductor

Responsibilities

Co-work with the worldwide teams of ~100 product support engineers, in-house and 3rdparty field support engineers

Manage and negotiate that customer expectations and contract commitments are met or exceeded in terms of site equipment availability and technical performance

Co-work with the Product Support staff in the identification and resolution of equipment failures and other system malfunctions, including both hardware and software

Get alignment of customer with product engineering and subcontracts management in the development of changes to technical specifications for parts and components supplied by subcontractors for installed systems. May directly interact with subcontractor technical staffs on design solutions

Manage the budget, costs and 3rd party service provider Contribute to the pricing estimates for profitable post warranty service offerings

Serve as a commercial advisor to senior management on customer site performance issues pertaining to equipment availability, staffing and contract fulfillment

Domestic and International business travel is a requirement of this position – up to 40% travel to overseas locations and customers is anticipated

All other duties as required

Qualification

Customer EngineeringField Service ManagementTechnical Performance ManagementBudget ManagementContract NegotiationCommunication SkillsTeam CollaborationProblem Solving