CreatorIQ · 2 months ago
Customer Success Partner, Enterprise
New York, NY
Full-time
Hybrid
Mid Level
$90K/yr - $100K/yr
3+ years expCreatorIQ is the AI-native operating system for creator-led growth trusted by more than 1,300 global brands and agencies. As a Customer Success Partner, Enterprise, you will nurture strong partnerships with high-value enterprise customers, helping them achieve their goals through effective influencer marketing strategies.
Advertising PlatformsBrand MarketingEnterprise SoftwareSaaSSocial Media Marketing
Responsibilities
Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals
Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements
Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools
Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives
Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale
Partner with Product Support to route technical questions and product-related issues for efficient resolution
Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities
Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities
Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements
Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management
Qualification
Required
Passionate about influencer marketing, creator content and social media measurement
3+ years of experience in a strategic customer-facing role ideally working influencer marketing for an agency, brand or technology
Proven success managing toward business KPIs goals and customer advocacy metrics
Skilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors
Thrives on solving problems and delivering thoughtful, customer-centric solutions
Builds strong, trusted relationships and acts as a strategic advisor to your customers
Approaches work with curiosity and a passion for learning—especially when it comes to new tools, trends, and marketing strategies
Balances strategic thinking with day-to-day execution and follow-through
Stays composed and adaptable in a fast-paced, evolving environment
Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success
Highly organized, proactive, and able to manage a portfolio of enterprise accounts in a dynamic environment
Confident leading structured engagements such as success planning sessions, business reviews, and roadmap discussions
Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales
Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira
Benefits
Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
Whole Health Package: medical, dental, vision, life, disability insurance, and more.
Savings: a 401k (USA) plan to help you plan ahead.
Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).
Company
CreatorIQ
CreatorIQ is a software to unify and power advanced influencer marketing.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$80.8MKey Investors
Kayne Anderson Growth CapitalTVC CapitalAffinity Group( TPG Growth)
2021-09-14Series D· $40M
2020-07-21Series C· $24M
2019-06-12Series B· $12M
Leadership Team
Chris Harrington
Chief Executive Officer and Board Director
Timothy Sovay
Chief BD & Partnerships Officer / Chief Operating Officer (previous)
Recent News
2025-11-11
digitalmediawire.com
2025-11-08
Company data provided by crunchbase