Airbnb · 2 days ago
Staff, Advanced Analytics, Community Support
United States
Full-time
Remote
Lead/Staff
$176K/yr - $220K/yr
10+ years expAirbnb is a leading platform for unique stays and experiences, connecting millions of guests and hosts. They are seeking an Advanced Analytics Lead to drive data-informed decisions, enhance community support, and improve experiences for users through data insights and scalable tools.
HospitalityMarketplaceMobile AppsPropTechTravelTravel Accommodations
Responsibilities
Data thought partner to product and business leaders across teams through providing insights, recommendations, and enabling data informed decisions
Drive day to day analytics and create scalable data tools
Identify pain points in traveling and hosting and work with product leadership to improve experiences for our guest, host and agent community
Lead and drive data-driven roadmaps for the CS working groups. Recommend actionable solutions backed by data and metrics to product problems, with the ability to effectively communicate with Product, Operations & Engineering managers of varying technical levels
Build the business insights & reporting platform to detect and support the driving efficacy and efficiency of behaviors and product interfaces and processes across CS platform and contact center network
Perform data modeling of the various entities and using tools & frameworks for optimizing community and agent experiences
Defining and evaluating key metrics in an unstructured problem space including measurement of the ML models that drive product development. Communicating a robust understanding of what moves these metrics and why
Influence data-driven decisions across business verticals in day-to-day via business reviews, scorecards, self-serve portal, OKRs and planning among others
Influence experimentation & measurement strategies; conduct power analyses, define exit criteria, and use statistical models to improve inference. Your expertise in causal inference as well as passion for the subject matter will help you address this unstructured space
Qualification
Required
A minimum of 10+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research)
Have experience supporting community support and/or have worked closely with operations teams
Expert skills in SQL and expert in at least one programming language for data analysis (Python or R)
Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting
Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow)
Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision
You can identify issues both within and outside of your immediate scope, and propose solutions
Benefits
Bonus
Equity
Benefits
Employee Travel Credits
Company
Airbnb
Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet.
5001-10000 employees
H1B Sponsorship
Airbnb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (176)
2023 (160)
2022 (270)
2021 (250)
2020 (274)
Funding
Current Stage
Public CompanyTotal Funding
$6.44BKey Investors
VERSO CapitalJP Morgan ChaseFirstMark
2020-12-10IPO
2020-04-14Debt Financing· $1B
2020-04-06Private Equity· $1B
Leadership Team
Brian Chesky
Co-founder & CEO
Nathan Blecharczyk
Co-founder / Chief Strategy Officer
Recent News
2026-01-09
2026-01-07
Company data provided by crunchbase