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MongoDB · 2 months ago

Cloud Operations Engineer

Palo Alto

Full-time

Onsite

Mid Level

$90K/yr - $176K/yr

MongoDB is a leading database provider known for its innovative cloud-native solutions. As a Cloud Operations Engineer, you will be responsible for ensuring the operational success of MongoDB Atlas customers by building internal tools, monitoring systems, and resolving incidents.

Cloud ComputingDatabaseOpen SourceSaaSSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Successfully coordinate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base

Participate in designing and build internal tools

Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools

Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents

Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution

Automate internal processes, routine monitoring and troubleshooting tasks

Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution

Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure

Inform executive leadership and escalation management personnel of major outages

Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (from direct surveillance or through alerts via our Technical Services Engineers)

Qualification

Linux system administrationCloud infrastructure platformsDatabase operations knowledgeProgramming languagesMonitoringPerformance analysisTeam coordinationLearning agilityCritical thinkingProblem-solving

Required

Experience with being an on call DevOps, SRE, or Cloud Operations engineer

Expertise with Linux system administration and networking technologies

Knowledge of database operations and concepts

Knowledgeable about a wide range of web and internet technologies

Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)

Experience in monitoring, system performance data collection and analysis, and reporting

Capability to write programs/scripts to solve both short-term systems problems and long term strategic objectives for the Atlas product

A CS/CE degree or equivalent experience

At least 2 of the following programming languages: Java, Go, Python, Javascript

A keen interest in learning new things

Benefits

Equity

Participation in the employee stock purchase program

Flexible paid time off

20 weeks fully-paid gender-neutral parental leave

Fertility and adoption assistance

401(k) plan

Mental health counseling

Access to transgender-inclusive health insurance coverage

Health benefits offerings

Company

MongoDB

Glassdoor4.2

MongoDB is a next-generation database that helps businesses transform their industries by harnessing the power of data.

Founded in 2007

New York, New York, USA

5001-10000 employees

https://www.mongodb.com/

H1B Sponsorship

MongoDB has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (159)

2024 (150)

2023 (133)

2022 (79)

2021 (51)

2020 (30)

Funding

Current Stage

Public Company

Total Funding

$311M

Key Investors

SalesforceEquityZenT. Rowe Price

2024-11-14Post Ipo Equity

2024-10-16Post Ipo Debt

2018-03-06Post Ipo Equity

Leadership Team

Jim Scharf

Chief Technology Officer

Ronnen Miller

SVP, Global Technical Services