IDEXX · 2 days ago
Field Technical Services Specialist - Nevada, Oregon, Washington
Las Vegas, NV
Full-time
Onsite
Mid, Senior Level
2+ years expIDEXX is an innovation leader in the veterinary diagnostics industry, and they are seeking a Field Technical Services Specialist to consult with production animal facility owners and veterinarians. The role involves providing technical support, promoting IDEXX products, and building relationships with key opinion leaders in the industry.
BiotechnologyHealth CareLivestockVeterinary
Responsibilities
Consult with Production Animal; Owners, Veterinarians, production managers and scientific staff on technical protocols to promote growth and utilization of IDEXX products, software, services, and diagnostic testing
Represent IDEXX to customers and academia which may include hosting seminars/demonstrations and education sessions on company products to key influencers at Production Animal Sites, Trade organizations, University and Government laboratories, etc
Communicate and present highly technical information on ELISA and PCR to animal health professionals and scientific forums
Partner with the Sales organization and other IDEXX areas as needed to collaborate, providing technical support to sales and marketing, technical and workflow training, market trials, and other applicable activities
Acquire, build, and maintain industry key opinion leader (KOL/influencer) relationships at various industry and technical institutions
Proactively support the company’s products through assisting with, creating and reviewing technical materials and presenting technical subjects to a variety of audiences
May assist and write technical documents and/or provide input on marketing and field selling materials
Provide support to Regional Marketing and product marketing, creating written materials, studies, presentations, and conducting training sessions as appropriate
Assure compliance with all lDEXX SOP’s and procedures relative to product questions/concerns, client records and administrative responsibilities
Handle customer (producer, veterinary and end-user) questions providing technical advice, sampling protocols and following through on product complaints
Gather, generate and analyze diagnostic performance data. Communicate findings and technical recommendations to customers and stakeholders
Adhere to and model the IDEXX Purpose & Guiding Principles
Perform other duties as assigned
Qualification
Required
Strong and specific technical knowledge of diagnostics products, software and services sold
Strong working knowledge in immune and molecular diagnostics with the focus on molecular diagnostics required
2-3+ years of molecular diagnostic experience required
Seasoned technical professional
Excellent communication and interpersonal skills with the ability to influence others effectively and appropriately
Strong facilitator, able to resolve conflict through mutual understanding and respect
Customer service skills including discovering and exploring customer's needs, experience working with customers and maintaining good customer relationships
Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Understand competitive strengths and weaknesses of primary competitors
Professional maturity, adaptability and responsiveness to employee, customer and peer needs or concerns
Strong problem-solving and decision-making skills with the willingness and ability to work collaboratively with others in a matrix environment
High integrity and honesty to keep commitments to Employees, Customers, and the Company
Goal oriented, with drive, initiative and passion for business and team excellence
Ability to organize and prioritize
Have a service-oriented attitude
Computer proficiency in Microsoft PowerPoint, Excel, and Word
Weekend hours and weekday overtime may be required
Overnight travel required
Requires up to 75% travel: + 5 Days of Car Travel per week + 6-8 Days of Overnight Travel per month
Valid Driver's License required
Extended hours may be required
Fluency in the English language
Must reside near a major airport
Preferred
Advanced degree or technical certification preferred or corresponding years of molecular diagnostic experience
5-7+ years of molecular diagnostic experience preferred
Previous experience in the Livestock industry preferred
Solid knowledge of current topics and issues in livestock industry and diagnostics vertical preferred
PCR experience
Experience on study design, test validation, data analysis, reports, submitting abstracts, publishing, and oral presentation on scientific meetings
Benefits
Health / Dental / Vision benefits day one.
Financial support
Pet insurance
Mental health resources
Volunteer paid days off
Employee stock program
Foundation donation matching
And so much more!
Company
IDEXX
10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job.
10001+ employees
H1B Sponsorship
IDEXX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (18)
2023 (20)
2022 (28)
2021 (21)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
unknown1991-06-21IPO
1984-01-01Seed
Leadership Team
Sharon Underberg
Executive Vice President, General Counsel and Corporate Secretary
Angie DeRusha
Director Global Marketing Strategy
Recent News
2026-01-03
Venrock
2025-12-05
Company data provided by crunchbase