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Faraday Future · 2 months ago

Dynamics 365 CRM Solution Architect

Gardena, California, United States

Full-time

Onsite

Senior Level, Lead/Staff

$110K/yr - $150K/yr

8+ years exp

Faraday Future (FF) is a California-based mobility company focused on innovative user-centric vehicles. As a Dynamics 365 CRM Solution Architect, you will be responsible for creating the solution blueprint for automotive Order-to-Delivery CRM and collaborating with teams to ensure effective implementation on Dynamics 365 and Power Platform.

AutomotiveElectric VehicleElectronic Design Automation (EDA)Information Technology

Responsibilities

Translate OTD processes into Dataverse schema, model-driven apps, forms/views, Business Process Flows, and a role-based security model

Specify and validate integrations with ERP/OMS/DMS, identity, payments, and data platforms via Azure patterns (Logic Apps, Service Bus, Event Grid, API Management, webhooks, virtual tables); define interface contracts and SLAs

Establish environment strategy; manage Solutions/Managed Solutions, Power Platform Pipelines, versioning, deployment gates, and rollback

Plan and execute migrations (Dataflows/Import, Azure Data Factory); deduplicate/cleanse; define stewardship and quality rules

Set and verify performance, scalability, availability/DR, operability, localization, and cost guardrails; conduct capacity planning

Implement security roles/field security, auditing, DLP, and consent/retention controls aligned to GDPR/CCPA/CPRA

Define acceptance criteria and test plans; coordinate SIT/UAT and signoffs; run cutover rehearsals and go-live checklists

Configure Application Insights/Azure Monitor; deliver Power BI dashboards/alerts aligned to SLAs/KPIs

Qualification

Dynamics 365 CRMPower PlatformData MigrationIntegrationsMicrosoft certificationAzure servicesPower BIBilingual in MandarinSoft skills

Required

Bachelor's degree in computer science, information systems, or related field

8–10+ years total experience in enterprise applications / information systems, including 5+ years hands-on CRM experience with significant delivery on Microsoft Dynamics 365 CRM (e.g., 2+ end-to-end D365 implementations)

Strong functional mastery of Dynamics 365 Sales and/or Customer Service: requirements discovery, fit-gap, solution design, model-driven apps, Dataverse schema, forms/views, Business Process Flows, security roles/field security, and data quality

Experience collaborating on integrations between D365 CRM and ERP/OMS/DMS (e.g., SAP S/4HANA or similar), identity (Microsoft Entra ID/SSO), payments, and messaging—able to author functional specifications and acceptance criteria, and to validate end-to-end flows; familiarity with Power Automate cloud flows and Azure integration patterns (APIs, events, webhooks, virtual tables)

Practical ALM on Power Platform (solutions, environment strategy, Power Platform Pipelines), test/UAT management, data migration (Dataflows/Import, Azure Data Factory), and release readiness

Solid understanding of privacy/security (e.g., GDPR/CCPA/CPRA), consent/retention, auditability, and basic controls in regulated environments

At least one current Microsoft certification such as PL‑200 (Power Platform Functional Consultant), MB‑210 (Dynamics 365 Sales), or MB‑230 (Dynamics 365 Customer Service); PL‑600 (Power Platform Solution Architect Expert) preferred

Preferred

Deep automotive OTD domain fluency: digital lead management, quotation & order capture, vehicle allocation and VIN tracking, delivery appointment workflows, e-signature (e.g., DocuSign/Adobe), and customer communications (email/SMS/WhatsApp) orchestrated from CRM

Experience with Dynamics 365 Customer Insights (Data & Journeys) for segmentation and real-time journeys triggered by OTD events; ability to align analytics with CRM data models

Advanced Power BI (data modeling, DAX, RLS) for operational dashboards (conversion, cycle time, SLA, NPS/CSAT)

Familiarity with Azure services relevant to CRM integrations—Logic Apps, Service Bus, Event Grid, API Management, Functions—and telemetry via Application Insights/Azure Monitor, in collaboration with engineering teams

Familiarity with Power Pages (partner/dealer/customer portals) and PCF (Power Apps Component Framework), in collaboration with technical teams

Exposure to Copilot capabilities in Dynamics 365/Power Platform to enhance productivity, summarization, and guided workflows

Excellent communication, stakeholder facilitation, and change management skills

Prefer Bilingual in Mandarin