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Leica Biosystems · 1 day ago

Global Product Service Support Engineer, Core Histology - ONSITE

Deer Park, IL

Full-time

Onsite

Mid, Senior Level

$95K/yr - $120K/yr

5+ years exp

Leica Biosystems is a leader in cancer diagnostics, committed to advancing cancer diagnostics and improving lives. The Global Product Service Support Engineer will provide technical expertise and support for the Core Histology portfolio, ensuring product excellence and customer satisfaction.

BiotechnologyMedical DeviceTherapeutics

H1B Sponsor Likely

Hiring Manager

Arthur Pichay

Responsibilities

Serve as a technical subject matter expert (SME) for Leica Biosystems’ Core Histology instruments and consumables, supporting global service teams

Provide Tier 3 support for field service engineers and technical teams, resolving escalation cases and driving issue resolution

Provide service expertise as a swim lane contributor in product development and design change processes, ensuring serviceability and support readiness

Develop and maintain service documentation and training materials and deliver global service training programs

Analyze field performance data and customer feedback to identify and drive product and process improvements

Qualification

Technical supportService engineeringProduct trainingLeica Biosystems instrumentsRegulated environmentsService documentationTechnical trainingCommunication

Required

Bachelor's degree in Engineering, Mechatronics, or a related technical field; equivalent experience may be considered, with 5+ years of experience in technical support, service engineering, or product training, preferably within the medical device or diagnostics industry

Proven experience supporting or servicing Leica Biosystems instruments, or at least core histology-based instruments such as tissue processors, stainers, or coverslippers, and familiarity with associated consumables and workflows

Demonstrated ability to learn and support complex instrumentation and consumables in regulated environments

Excellent verbal and written communication skills, with the ability to explain complex technical concepts to diverse global audiences in professional English

Demonstrated experience developing service documentation and delivering technical training in both virtual and hands-on formats

This position requires up to 25% flying and/or driving travel to support product launches, customer engagement, and cross-functional collaboration, which may potentially include overnight stays

Must have a valid driver's license with an acceptable driving record

Preferred

Experience working in regulated environments (e.g., ISO 13485, GMP), with an understanding of compliance requirements in medical device or diagnostics settings

Prior involvement in new product development (NPD) or design change projects, particularly in a service or support capacity

Benefits

Paid time off

Medical/dental/vision insurance

401(k)

Company

Leica Biosystems

Glassdoor3.1

Leica Biosystems develops laboratory workflow solutions for anatomic pathology involved in the advancement of cancer diagnostics. It is a sub-organization of Danaher.

Founded in 1989

Nußloch, Baden-Wurttemberg, DEU

1001-5000 employees

http://www.leicabiosystems.com/

H1B Sponsorship

Leica Biosystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (3)

2023 (1)

2022 (7)

2021 (3)

2020 (1)