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Alter Domus · 2 days ago

Head of Global Signature Strategic Accounts

Kingdom, NY

Full-time

Hybrid

Director/Executive

Alter Domus is a world leading provider of integrated solutions for the alternative investment industry, seeking a Head of Global Signature Strategic Accounts. This role involves managing and growing high-value customer relationships internationally, focusing on strategic account leadership, executive relationship management, and driving revenue growth from key accounts.

ConsultingFinanceFinancial Services

Responsibilities

Develop, implement, and lead the global account strategy for major customers. This includes multi-year account plans, performance metrics, and global governance structures

Establish and maintain strong, trusted advisor relationships with C-level executives and key stakeholders within client organizations across different regions

Orchestrate and lead virtual, global, cross-functional teams, including sales, marketing, and customer success, to deliver coordinated solutions and a seamless customer experience

Identify and drive opportunities for growth within existing global accounts, focusing on upselling, cross-sells, new products, and services

Lead large and complex contract negotiations, renewals, and pricing discussions to secure favourable and long-term commercial agreements

Monitor account performance against targets, track key performance indicators (KPIs), and provide regular reporting and forecasting to senior leadership

Provide market insights and strategic advice to clients, helping them stay ahead of industry trends and risks

Qualification

Strategic account leadershipExecutive relationship managementNegotiationPerformance trackingMarket insightCross-functional collaborationExecutive presenceStrategic planningGlobal perspectiveInfluencePersonal resilienceLeadership

Required

Develop, implement, and lead the global account strategy for major customers

Establish and maintain strong, trusted advisor relationships with C-level executives and key stakeholders within client organizations across different regions

Orchestrate and lead virtual, global, cross-functional teams, including sales, marketing, and customer success, to deliver coordinated solutions and a seamless customer experience

Identify and drive opportunities for growth within existing global accounts, focusing on upselling, cross-sells, new products, and services

Lead large and complex contract negotiations, renewals, and pricing discussions to secure favourable and long-term commercial agreements

Monitor account performance against targets, track key performance indicators (KPIs), and provide regular reporting and forecasting to senior leadership

Provide market insights and strategic advice to clients, helping them stay ahead of industry trends and risks

Exceptional ability to communicate and build rapport with C-level clients and internal executives

Deep understanding of clients' businesses, industries, and challenges, coupled with strong strategic planning skills

Analytical skills to leverage data and analytics to drive strategic decisions and demonstrate value to clients

Experience working across multiple markets and navigating different cultures

Proven ability to lead in a matrixed environment and influence both internal and external stakeholders without direct authority

Ability to manage competing demands on your time, actively prioritising and remaining calm under pressure while navigating complexity and challenges with confidence and resilience