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PetSmart · 2 months ago

Senior Product Manager - App

Phoenix, AZ

Full-time

Onsite

Senior Level

7+ years exp

PetSmart is a leading pet supply retailer focused on providing best-in-class experiences for pets and pet parents. The Senior Product Manager will lead the strategy, vision, and roadmap for the customer-facing mobile app, ensuring a seamless experience for users while collaborating with stakeholders and technical teams.

E-CommercePetRetailRetail TechnologyTraining

H1B Sponsor Likely

Responsibilities

Defines the vision for the app, especially in the search and browse space with emphasis on the in-store experience, driven by data, insights, and research that aligns with PetSmart’s overall strategic vision and goals

Develops, prioritizes, communicates, and provides leadership with a product roadmap that creates best-in-class customer experiences based on understanding of the customer across all channels

Defines all KPIs for success of the products on the roadmap; continuously monitors those KPIs post-implementation to validate hypotheses and understands future enhancement opportunities

Articulates clear product priorities driven by data and expected outcomes that are inclusive of measurable KPIs and targets that align with company and business goals

Optimizes the product and feature roadmap assessing priorities and trade-offs

Works closely with internal UX and the A/B testing teams to define tests for upcoming initiatives and areas of opportunity for optimization

Understands customer pain points and work closely with UX and development partners to define solutions

Manages relationships with stakeholders, intakes their requests, gathers requirements, discusses prioritization, and is transparent about timing and delivery

Communicates product updates to all stakeholders over the course of multiple meetings and various communication methods (email, Sharepoint, Confluence, JIRA, etc.)

Collaborates with business stakeholders to maintain a backlog of feature requests and a product roadmap

Ensures coordination and collaboration across product managers to properly manage dependencies and avoid duplication of work

Presents to executive leadership on a regular basis, outlining success, metrics, and strategy

Understands technical issues to effectively make decisions around prioritizing new features, reducing technical debt and improving resiliency

Fully understands and remains up-to-date on the competitive landscape

Discovers testing opportunities with new or existing features

Oversees product through all stages of the lifecycle and ensure product maintenance and scalability features are properly prioritized, in addition to enhancements

Qualification

Product ManagementMobile App DevelopmentEcommerce ExperienceAgile PrinciplesGoogle AnalyticsJIRAConfluenceSharepointPresentation SkillsTeam Collaboration

Required

Leads Product Management ‘center of excellence' groups that focuses on ensuring buy-in from entire team on product best practices and being an advocate for process improvements that impact the enterprise

Defines and documents best practices and leads adoption across teams