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Securitas Technology · 2 days ago

Field Service Representative – Includes Sign-On Bonus

Minneapolis, MN

Full-time

Hybrid

New Grad, Entry Level

$27/hr - $33/hr

0+ years exp

Securitas Technology empowers caregivers to deliver connected, productive, and safe care. The Field Service Representative will provide on-site installation and support to clients using Securitas Healthcare products, primarily in the Eastern region of the US, ensuring customer satisfaction through effective communication and service.

Physical SecuritySecurityVideo

Responsibilities

Represent and support the Company in the field, through pre-sale site surveys, equipment installations, repair or replacement, and customer training, according to Company schedules, procedures, and standards

Install, configure, and commission new systems by following company procedures and processes

Perform service work at customer sites including troubleshooting, repair, or replacement of customer equipment

Visit facilities to perform preventative maintenance by inspecting installed equipment and making repairs as needed

Complete facility site surveys to determine usability for products manufactured and/or sold by the Company

Provide training to facility personnel to show the correct operation and maintenance of installed equipment

Perform administrative duties including writing facility visit reports, completing service or post-installation checklists, creating and submitting expense reports, and maintaining accurate inventory of equipment and parts on a company vehicle

Attend construction meetings when needed to help ensure that installations that are part of a new construction or renovation project go as planned

Participate in an on-call rotation to help cover for emergency repairs on weekends or holidays

This is a customer-facing role. The candidate must have strong customer service skills in order to clearly communicate with the customer and colleagues in the field and at the office in order to ensure that customers are satisfied following each project

Must have time management skills in order to arrive at sites when planned and to finish all work in the time allotted for each project

Knowledge of use and basic configuration or troubleshooting of PC systems required

Must be able to use hand tools and operate basic handheld power tools

Must be able and willing to work alone and stay in contact with the office as scheduling requirements change

Must be able to lift up to 75 pounds in some instances

Must be able to climb and stand on ladders for extended periods of time

Required to stand in and crawl through tight spaces occasionally under extreme temperatures (attics, crawl spaces, utility access, etc.). Crawl space access may be as small as 16”

Must have the ability to travel extensively, overnight, on a regular basis (up to 100% of the time)

Other duties as assigned

Qualification

Low-voltage systemsElectrical TechnologySystem installation proceduresData networkingCustomer trainingCustomer service skillsHand tool operationPower tool operationTime management

Required

High School Diploma or GED

Valid Driver's License with no restrictions

A foundational understanding of low-voltage systems as evidenced by one of the following: Associate of Applied Science (A.A.S.) degree in Electrical Technology, Electronics, Industrial Electronics, or a closely related field; Completion of a post-secondary Vocational Certificate program for Low Voltage Technician/Specialist or Structured Cabling; Recent completion of a related formal apprenticeship program (e.g., IBEW Low Voltage/Limited Energy)

Demonstrated knowledge of circuits, relays, and system installation procedures (may be via coursework, capstone project, or minimal 6 months of hands-on experience)

Ability to obtain required State licensing needed to successfully perform the role (e.g., Security System Technician licensing)

Preferred

Hold VA DCJS license and MD Security Systems Technician license

An associate degree in Electronics or a related field

Wiring, cabling, and/or security or access control system installation

Field service experience traveling to multiple customer job sites

Some experience in customer training preferred

Experience supporting or installing systems that use radio technology

Experience with data networking

Company

Securitas Technology

Glassdoor2.5

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes.

Uniontown, Ohio, USA

1001-5000 employees