Pine Street Inn · 2 months ago
Research & Quality Improvement Associate
Boston, MA
Full-time
Hybrid
Entry, Mid Level
$63K/yr - $73K/yr
2+ years expPine Street Inn is dedicated to improving the lives of those experiencing homelessness, and they are seeking a Research & Quality Improvement Associate to support their Strategy and Planning Department. This role involves contributing to research and evaluation initiatives, analyzing data, and translating findings into actionable program improvements.
Homeless ShelterNon ProfitTraining
Responsibilities
Update and maintain PSI’s library of external research, translating research into digestible insights to support our work
Conduct literature review to identify useful findings to support the design and delivery of our programs
Monitor emerging trends and evidence in the field relevant to our work
Identify possible research questions from PSI’s Data Think Tank, and other key stakeholders, and scope out and manage projects that will increase our knowledge of how and why our programs are working, and how we can enhance them
Conduct interviews with local and national peer organizations as needed
Assist as needed with analyzing internal performance metrics, identifying trends and gaps
Contribute to the development of reports, briefs, and presentations that summarize findings and guide strategic decision-making
Develop quality improvement plans, track progress and report on improvements
Design and administer surveys with program participants, using a mixture of digital and paper-based tools
Analyze and share results of consumer input and develop recommendations to support consumer satisfaction and outcomes in partnership with program stakeholders
In collaboration with PSI’s Consumer Engagement Coordinator, support the collection and integration of lived experience into our program design and delivery ensuring planning is supported by best-practice evidence and the needs of our program participants
Assist in translating findings into actionable recommendations, providing planning and implementation support to programs on initiatives to improve service delivery and outcomes
Qualification
Required
Have a good understanding of research methods
Be a savvy consumer of data
Have a clear commitment to the populations we serve
Be able to work as part of a team
Bachelor's Degree with two to five (2 – 5) years of database applications and administrative experience, preferably in human services
Training in basic statistics
Proficiency in office software and equipment including Microsoft Office Products (Word, Excel, and Outlook), internet use, telephone systems, and copy/scanner machines
Knowledge of Microsoft Office Suite (such as Excel pivot tables and charts)
Ability to deliver results, work independently, and prioritize tasks, strong attention to detail
Preferred
Master's Degree with at least three (3) years of database applications and administrative experience, preferably in human services, and training in program evaluation, research methods, or program management, or equivalent professional experience
Experience with designing and implementing surveys
Experience conducting and writing literature reviews
Knowledge of statistical analysis methods
Knowledge of qualitative analysis methods
Strong verbal and written communication skills
Experience with project or workflow management
Bilingual/Bicultural (Spanish or Haitian Creole)
Familiarity with housing and homelessness data sources such as the Annual Homeless Assessment Report (AHAR), the Point in Time count, and the U.S. Census
Familiarity with HUD standards for data quality and reporting
Company
Pine Street Inn
Pine Street Inn is a nonprofit organization that provides housing, shelter, street outreach, and job training to homeless men and women.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Sensata Foundation
2024-10-24Grant
Leadership Team
Daryl Jones
Chief Financial Officer
Becky Crawford
Chief Advancement Officer
Recent News
2025-06-22
2025-03-29
2025-03-12
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