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Lucid Motors · 1 day ago

Inside Sales Associate

Phoenix, AZ

Full-time

Onsite

Entry, Mid Level

$25/hr - $34/hr

2+ years exp

Lucid Motors is a company focused on luxury electric vehicles that aim to elevate the human experience. The Inside Sales Associate engages with customers interested in Lucid vehicles, providing education and personalized experiences while managing the sales process from lead to purchase.

AutomotiveAutonomous VehiclesElectric VehicleTransportation

Responsibilities

Manage a sales-cycle of qualified leads from studio location to serve as a single point of sales contact

Will be partnered with a studio location assignment and manage qualified leads through the sales process

Use a consultative sales approach to influence customer purchase by understanding Lucid products and processes while also developing strong business acumen

Maintain active engagement with prospects through multiple communication channels (phone, email, chat)

Leverage your in-depth knowledge of Lucid products to offer tailored solutions

Nurture customer relationships to foster brand loyalty

Utilize Salesforce as CRM tool to track and manage customer interactions with consistent engagement

Meet and exceed performance targets, linking sales with exceptional customer experiences

Take initiative to understand competitor models, pricing, and packages in order to educate customer on why Lucid

Identify inefficiencies and pain points in existing workflows for prospects/customers and clearly communicate how we can solve these issues

Meticulously record customer feedback to improve both products and processes

Deliver an exceptional and memorable sales experience that you would personally want to have

Assist with daily operations as needed

Qualification

Sales experienceSalesforce proficiencyCustomer relationship skillsElectric vehicle knowledgeConsultative sales approachProactive attitudeInterpersonal skillsTime managementSelf-starter

Required

2+ years of professional experience in sales, including successful experience taking qualified leads into sales

Prior experience selling through multiple channels: phone, email, chat, or in-person

Proficiency with Salesforce or another CRM

Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape

Passion for a fast-paced, high-growth environment

Strong storytelling, listening, and customer relationship skills (empathy, communication, integrity, and high-quality question-asking)

Self-starter and quick thinker who thrives in ambiguous and rapidly changing situations

Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers

Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency

Exceptional time management skills and a highly organized approach to tasks and responsibilities, ensuring prioritization and multitasking

Exceed KPI metrics

Availability to work flexible hours including weekends, evenings, and holidays

Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire

Ability to obtain appropriate state DMV licensing, where applicable