OpenAI · 4 days ago
Data Scientist, User Operations
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$245K/yr - $385K/yr
10+ years expOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. As a Data Scientist on User Operations, you’ll design models and metrics to optimize AI-assisted operations and improve user experience at scale.
Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Build and own metrics, classifiers, and data pipelines that determine automation eligibility, effectiveness, and guardrails
Design and evaluate experiments that quantify the impact of automation and AI systems on user outcomes like resolution quality and satisfaction
Develop predictive and statistical models that improve how OpenAI’s support systems automate, measure, and learn from user interactions
Partner with engineering and product teams to create feedback loops that continuously improve our AI agents and knowledge systems
Translate complex data into clear, actionable insights for leadership and cross-functional stakeholders
Develop and socialize dashboards, applications, and other ways of enabling the team and company to answer product data questions in a self-serve way
Contribute to establishing data science standards and best practices in an AI-native operations environment
Partner with other data scientists across the company to share knowledge and continually synthesize learnings across the organization
Qualification
Required
10+ years of experience in data science roles within product or technology organizations
Expertise in statistics and causal inference, applied in both experimentation and observational causal inference studies
Expert-level SQL and proficiency in Python for analytics, modeling, and experimentation
Proven experience designing and interpreting experiments and making statistically sound recommendations
Experience building data systems or pipelines that power production workflows or ML-based decisioning
Experience developing and extracting insights from business intelligence tools, such as Mode, Tableau, and Looker
Strategic and impact-driven mindset, capable of translating complex business problems into actionable frameworks
Ability to build relationships with diverse stakeholders and cultivate strong partnerships
Strong communication skills, including the ability to bridge technical and non-technical stakeholders and collaborate across various functions to ensure business impact
Ability to operate effectively in a fast-moving, ambiguous environment with limited structure
Strong communication skills and the ability to translate complex data into stories for non-technical partners
Preferred
Familiarity with large language models or AI-assisted operations platforms
Experience in operational automation or customer support analytics
Background in experimentation infrastructure or human-AI interaction systems
Benefits
Relocation assistance
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
201-500 employees
H1B Sponsorship
OpenAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Sam Altman
CEO & Co-Founder
Greg Brockman
President, Chairman, & Co-Founder
Recent News
Inc42 Media
2026-01-12
Pulse 2.0
2026-01-12
Business Insider
2026-01-12
Company data provided by crunchbase