DTN · 2 days ago
Implementation Specialist
Omaha, NE
Full-time
Hybrid
Mid, Senior Level
$56K/yr - $75K/yr
5+ years expDTN is a global data and technology company that supports critical industries by providing smarter decision-making solutions. The Implementation Specialist will be responsible for deploying enterprise-grade SaaS solutions, ensuring customer success through effective implementation, training, and project management.
AgricultureInformation Technology
Responsibilities
Work closely with customers to understand their unique business requirements, processes, and pain points
Translate customer needs into detailed designs and configuration plans for our solutions
Configure the platform to meet specific customer needs, including use cases, data mapping, integration, and workflow automation
Develop and execute comprehensive testing strategies to validate the implementation and ensure functionality meets or exceeds expectations
Execute implementation strategies tailored to customer objectives
Support the creation of comprehensive documentation for all services, including guidelines, best practices, and training materials
Collaborate with customers to understand and execute business objectives, technical migrations, and change management plans
Assist in developing project plans and RACIs for customer-specific implementation and adoption proposals
Lead customer meetings, daily stand-ups, and status updates
Identify and resolve issues that arise during implementation, integration, and adoption workstreams
Proactively identify and mitigate risks, roadblocks, or challenges that could impact successful deployment
Lead change management plans designed to minimize disruption and maximize user acceptance at the customer
Provide thorough training and knowledge transfer to customer teams to enable self-sufficiency and long-term adoption
Train customers to use and leverage DTN systems and ensure usage and adoption metrics are achieved
Collaborate with project managers, transformation consultants, Sales, Product, and Support teams to ensure coordinated delivery and consistent customer experience
Act as a liaison between customers and DTN teams to address concerns and escalate issues
Document all implementation details, decisions, and best practices to support ongoing system maintenance and future enhancements
Share feedback and insights with product and engineering teams to drive continuous improvement of our offerings
Qualification
Required
5+ years of hands-on experience implementing B2B SaaS or enterprise software solutions
Strong technical aptitude and ability to quickly learn and master new platforms and technologies
Demonstrated expertise in solution design, configuration, integration, testing, and validation
Programming knowledge (JavaScript, Python, Perl), Shell scripting, JIRA, MySQL, Linux, AWS, API knowledge, GitHub
Excellent problem-solving and critical thinking skills to address complex customer requirements
Proven project management experience, with the ability to drive initiatives from concept to execution
Experience working in a cross-functional, collaborative environment with project managers, architects, users, and other stakeholders
Exceptional communication and interpersonal skills to effectively engage with customers at all levels
Strong analytical and strategic thinking skills, with the ability to translate insights into actionable strategies
Customer-centric mindset, passionate about delivering value and enhancing the customer experience
Bachelor's degree required
Preferred
Background in agriculture, energy, transportation, or weather-sensitive industries
Proficiency in service design and project management tools
Benefits
Unlimited PTO
Flexible working hours
Competitive Medical, Dental and Vision Insurance Plans
6% 401K matching
Unlimited access to 13k+ courses via learning platform to support employee career advancement
Employee Assistance Program (EAP)
Company
DTN
DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions.
1001-5000 employees
H1B Sponsorship
DTN has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (5)
2022 (9)
2021 (4)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Lars Ewe
Chief Technology Officer
Douglas Bennett
Chief Operating Officer
Recent News
Company data provided by crunchbase