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Airwallex · 1 day ago

Analyst, Financial Operations

New York, NY

Full-time

Onsite

Entry Level

$67K/yr - $88K/yr

2+ years exp

Airwallex is a unified payments and financial platform for global businesses, seeking a FinOps Analyst to join their Operations team. The role involves monitoring client transaction lifecycles, managing customer inquiries, and optimizing operational workflows to support business growth.

FinanceFinancial ServicesFinTechPayments

Responsibilities

Monitor global end-to-end client transaction lifecycle, handle inquiries, detect exceptions from data reports and dashboards in a timely manner, communicate with teams and other departments to handle issues

Utilize advanced Zendesk skills to manage FinOps-related customer requests (e.g., payment investigations, returns, recalls, and reconciliation inquiries); proficient in Triggers, Tagging, Routing Queues, and Macros to streamline queue management, ensure SLA adherence, and improve operational efficiency across global FinOps workflows

Support with daily safeguarding obligations, across multiple Airwallex entities

Monitor the clearing and settlement of client funds and global money pools; drive data oriented approaches to improve our liquidity management system, fund risk management and treasury efficiency and utilization

Maintain the team knowledge base and refine the standard operating procedures; find opportunity for operational optimization and process automation tooling

Build data-oriented performance metrics, quality assurance framework and tooling to monitor, detect, and remediate operational risk areas and control defects to minimize errors

Set up compliant, accurate and timely reporting data capabilities based on external regulatory and third party requirements