DreamWorks Animation · 2 months ago
Customer Service Representative, Peacock
Old Park Ln, Orlando, FL 32835, USA
Full-time
Onsite
New Grad, Entry Level
0+ years expNBCUniversal is one of the world's leading media and entertainment companies. They are seeking Customer Service Representatives for their Peacock customer support team to provide support through various channels and ensure customer satisfaction with streaming services.
AnimationFilmMedia and Entertainment
Responsibilities
Providing customer service support for viewers through various channels, such as social media, phone, email, and chat
Expert in managing social media platforms in crafting creative responses both publicly and privately to our customers
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Serve as the front line of technical issues, outages and escalations for broadcast viewing or digital streaming
Become an expert in all Peacock platforms including but not limited to: mobile application, website, TV apps and devices, and TV broadcast
Troubleshooting technical issues on a variety of device applications to ensure seamless streaming and viewability
Maintain accurate and up-to-date account and billing information of customers through CRM and billing software
Participate in efficient daily workflow processes using operational metrics to gauge performance and ensure timely service
Participate in a quality program to certify that a high level of accuracy and customer support are consistently being delivered, utilizing NPS as the primary driving metric
Qualification
Required
Strong written and verbal communication skills
Excellent typing, phone, and computer navigation skills
Proficiency with social media platforms
Proficiency with navigating the Internet, email, and Instant Messenger
Knowledge of digital streaming services and devices
Must be willing to work mornings, evenings, weekends, holidays, and overtime when needed, sometimes with short notice
Preferred
Previous experience in managing social media platforms, from posts to direct messages on behalf of a business
Positive attitude and professional manner expected at all times
Strong team player
High energy and engaging personality with the ability to convey patience, and remain calm in stressful situations
Able to be self-motivated by a fast-paced working environment
Familiarity with Salesforce is strongly desired
High school diploma or GED preferred
6 months previous customer service/call center experience
Benefits
Medical, dental and vision insurance
401(k)
Paid leave
Tuition reimbursement
A variety of other discounts and perks
Company
DreamWorks Animation
DreamWorks Animation SKG, Inc. engages in the development, production, and exploitation of animated films and associated characters
1001-5000 employees
H1B Sponsorship
DreamWorks Animation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (5)
2022 (12)
2021 (13)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$15M2016-04-28Acquired
2015-02-12Post Ipo Equity· $15M
2004-10-28IPO
Leadership Team
Kate Swanborg
SVP, Technology Communications and Strategic Alliances
Shabrayia Cleaver
Associate Producer / Producer (Feature/Short)
Recent News
Crunchbase News
2025-12-09
2025-11-05
Company data provided by crunchbase