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Enterprise Bank & Trust · 1 week ago

Client Service Officer

St Louis, MO

Full-time

Onsite

Entry Level

2+ years exp

Enterprise Bank & Trust is dedicated to supporting businesses and communities, and they are seeking a Client Service Officer to assist in providing exceptional customer service. The role involves resolving customer inquiries, performing banking transactions, and supporting lobby staff with operational tasks.

BankingFinancial Services

Growth Opportunities

Responsibilities

Respond to heavy call volumes, addressing all customer needs

Perform loan transactions, payments, deposit account transfers, and deposit adjustments

Service all debit card requests and maintenance, including troubleshooting denied transactions, and determining fraudulent situations

Respond to email and secure messaging inquiries, including stop payments and address changes

Actively researches internal and external client requests, and performs timely follow up

Assist personal or consumer clients with online banking bill pay, mobile remote deposit, and various online banking requests

Assist banking associates with system navigation and maintenance needs, along with resolving client issues

Perform other duties as assigned

Qualification

Customer serviceBilingual in SpanishBanking experienceMicrosoft WordMicrosoft ExcelMulti-taskingTeam collaborationDetail-orientedFlexibilityInitiative