SMS Data Products Group, Inc. · 2 months ago
COMM Focal Point Technician
Albuquerque, NM
Full-time
Onsite
New Grad, Entry LevelSMS Data Products Group, Inc. is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions to support our customers’ missions. The Communication Focal Point Technician will be responsible for answering calls, reviewing incidents in the ticketing system, and ensuring efficient ticket routing while providing accurate information to customers and enterprise teams.
GovernmentHardwareInformation TechnologySoftwareTelecommunications
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Work with outside agencies to ensure local level compliance with required tasks
Work with local leadership and contacts to identify and report local issues to outside agencies
Routine checks of projects and tasks to ensure deadline compliance
Work with other Tier 1, Tier II, and Tier III Support staff to ensure proper hand-off of tickets for prompt resolution and escalation if needed
Create, update, and route Enterprise provided information to local Kirtland AFB contacts
Create, update, route, and close help desk tickets in the Air Force Remedy ITSM
Create and maintains process documentation and standard operating procedures
Create, maintain, record, and archive documentation in accordance with documented program guidance
Perform project and task management duties such as reviewing, disseminating, following up on, and documenting enterprise orders, requests, or requirements
Qualification
Required
Requires an IT background in assisting customers and technicians with understanding technical requirements, troubleshooting, and resolving problems
Must have the ability to interface well with customers at various levels of a military organization
Applicant must possess refined critical thinking skills
Should be a self-starter
May direct the activities of other team members
Diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable
Familiarity with Windows Operating systems and the Microsoft Office Suite
Experience in computer hardware support, troubleshooting, and imaging of classified and unclassified systems
Ability to learn and support new software
Ability to adapt well to diverse environments and work collaboratively in a dynamic team setting
DoD Secret clearance is required, or the ability to obtain a DoD Interim Secret clearance
Minimum DoD 8570/8140 IAT-I certification required
Must possess a valid state driver's license and be capable of operating a motor vehicle
Preferred
Prior experience in a government consulting services environment
Familiarity with creating/updating tickets in the Air Force Remedy ITSM
Familiarity with the configuration and operational support of Apple iOS and other wireless broadband device types
Familiarity with active directory Account Permissions/Provisioning
Experience navigating Active Directory and reviewing AD user objects for issues and completeness
Experience in organizing and coordinating user appointments
Company
SMS Data Products Group, Inc.
As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation.
Founded in 1976
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Rosecan
President & CEO
Chuck Luedke
Chief Technology Officer
Company data provided by crunchbase