Cennox · 2 months ago
Customer Success Manager
United States
Full-time
Remote
Mid LevelCennox is committed to creating an inclusive environment for all employees, and they are seeking a Customer Success Manager to establish strong relationships with existing clients. The role involves serving as the single point of contact for clients, managing service-related issues, and providing recommendations to enhance customer satisfaction and performance.
LogisticsSupply Chain Management
Responsibilities
Establish strong relationships with existing clients to promote Cennox and serve as their single point of contact
Works with the client to develop and maintain a Business Account Manual (BAM) for all Service Accounts assigned and distribute to the field, call center, logistics and client service personnel
Proven capacity to review customer contracts at length to gain high-level understanding of contractual obligations and expectations
Function as the single point of contact for all service-related issues including escalations and invoice disputes in a timely manner
Establish and maintain a regular meeting schedule with each assigned customer and maintain meeting minutes
Video conference calls as requested by the customer. A professional appearance and backdrop are mandatory. These can be weekly/bi-weekly/monthly depending on the customer’s preference
Review monthly reporting and provide recommendations on how to improve performance, efficiency and how to improve customer satisfaction
Also reviewing additional Cennox services with customers to provide new business opportunities
Daily review of customer billing que
All other duties as assigned
Qualification
Required
Microsoft Office Suite proficiency to include Microsoft Office and other relevant applications
Customer relationship building skills
Organizational abilities to include time and task management and multitasking
Industry knowledge and experience
Proven capacity to review customer contracts at length to gain high-level understanding of contractual obligations and expectations
Function as the single point of contact for all service-related issues including escalations and invoice disputes in a timely manner
Establish and maintain a regular meeting schedule with each assigned customer and maintain meeting minutes
Daily review of customer billing que
Company
Cennox
Cennox help the world’s leading brands to execute and deliver their complex change programs across technology, security and facility transformation.
Founded in 2004
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
York Capital ManagementBusiness Growth Fund
2021-06-02Private Equity
2017-08-04Series Unknown
Leadership Team
Clive Nation
Group Chief Executive
Recent News
Company data provided by crunchbase