ROSCOE PHYSIOTHERAPY CO · 2 months ago
Front Desk / Customer Service Admin
Hermitage, PA
Full-time
Onsite
Entry, Mid Level
$14/hr - $18/hr
1+ years expRoscoe Physiotherapy Co. is a therapist-owned physical therapy clinic located in Hermitage, PA, focused on providing quality patient care. They are seeking a full-time front of house admin/customer service specialist to manage patient interactions, coordinate schedules, and ensure a positive experience for clients.
Hospitals and Health Care
Responsibilities
Manage the inbound phone calls from patients wanting to book appointments
Communicate the value of our services (in person and on the phone)
Successfully handle price/money objections
Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our service
Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to
Ensure people show up excited for their first appointment after scheduling
Communicate with patients before, during and after appointments to ensure satisfaction is being achieved
Coordinate with the billing department to ensure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally)
Organize and plan all schedules – maximizing efficiency and revenue for the clinic
Coordinate day to day flow of clinic for both patients and providers
Keep detailed and accurate patient files
Foster deep relationships with patients ensuring NPS score hits agreed levels
Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business
Qualification
Required
Previous experience in admin/office work
Strong focus on customer service
Ability to work in a fast-paced environment
Extraordinary attention to detail
Comfortable with talking to strangers both in person and on the phone
Ability to multitask and prioritize projects
Comfortable taking payments and handling customer concerns about cost
Experience in a customer service environment
At least one year experience in an administrative role with a strong customer service focus
Proven track record for working face to face with clients
Ability to speak confidently on the phone
Organized and systematic approach to achieving success
Ability to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes
Ability to answer all questions asked on the phone in a way that increases the likelihood that the person asking will want to become a customer
Recall names and faces of patients
Provide a warm and welcoming greeting to patients when they arrive in the clinic
Plans and organizes, schedules and budgets in an efficient, productive manner
Lives up to verbal and written agreements regardless of personal cost
Demonstrates an ability to quickly and proficiently understand and absorb new information
Attention to detail
Demonstrates tenacity and willingness to go the distance to get something done
Acts without being told what to do and brings new ideas to the company
Benefits
Company Health Insurance PPO Plan with Health Savings Account.
401K Retirement Plan with company match.
PTO and major holidays paid
Company
ROSCOE PHYSIOTHERAPY CO
ROSCOE PHYSIOTHERAPY CO is a hospital & health care company based out of 28 HOGUE DR, West Middlesex, Pennsylvania, United States.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase