Apply on Employer Site

Affinity Group, Sales & Marketing Agency · 1 month ago

Customer Service Specialist – K-12 School Business & Order Management

New York, NY

Full-time

Onsite

Entry, Mid Level

$45K/yr - $60K/yr

2+ years exp

Affinity Group is a Sales & Marketing Agency that supports K-12 schools nationwide. The Customer Service Specialist is responsible for managing orders, resolving inquiries, and ensuring a seamless customer experience for K-12 school accounts.

MarketingProfessional ServicesSales

Work & Life Balance

Responsibilities

Serve as the primary contact for K-12 school accounts, handling inquiries via phone, email, and online systems

Manage the full order process — including entry, verification, tracking, and issue resolution

Ensure purchase orders, quotes, and invoices align with district purchasing requirements and bid contracts

Maintain strong relationships with school administrators, food service directors, and district procurement teams

Monitor delivery schedules and coordinate with logistics or production teams to ensure on-time fulfillment

Proactively identify and resolve order or billing discrepancies

Support seasonal or program-specific ordering cycles (e.g., back-to-school, summer programs)

Maintain accurate customer records and documentation in CRM or ERP systems

Collaborate cross-functionally with Sales, Operations, and Finance to support customer needs and company goals

Provide feedback on recurring customer issues and suggest process improvements

Qualification

Customer service experienceOrder managementMicrosoft Office proficiencyCRMERP systemsProcess efficiencyAccountabilityManage prioritiesProcurementCommunication skillsRelationship-building skillsAttention to detailProblem-solvingTeam collaborationOwnership

Required

High school diploma or equivalent

2+ years in customer service, account management, or order processing

Excellent communication and relationship-building skills

Strong attention to detail and accuracy in order management

Proficiency with Microsoft Office, CRM, and ERP systems

Ability to manage multiple priorities in a fast-paced environment

Preferred

associate or bachelor's degree

preferably in K-12, education, or foodservice industries

familiarity with school district purchasing, bids, or government procurement

Benefits

Health & Wellness: Medical and dental insurance plans

Supplemental insurance, short/long term benefits (self-paid)

401(k) Retirement plan

Employee Stock Ownership Plan

Paid Time Off & Company Holidays

Company

Affinity Group, Sales & Marketing Agency

From culinary support, to store-level merchandising, to sales planning and strategy, Affinity Group's experienced retail and foodservice teams can help you build Your Bridge to Success.

Founded in 2014

Depew, New York, USA

501-1000 employees