Alamar Biosciences, Inc. · 22 hours ago
Field Service Engineer - US East
Baltimore, MA or Philadelphia, PA
Full-time
Onsite
Entry, Mid Level
$85K/yr - $110K/yr
1+ years expAlamar Biosciences is focused on enabling scientific discoveries that lead to clinical outcomes benefiting patients. They are looking for a Field Service Engineer to support their automated instrument for high-precision proteomic analysis, providing exceptional customer service and collaborating with Engineering and R&D teams.
BiotechnologyHealth CareMedical
Responsibilities
Instrument installation, planned maintenance, corrective maintenance, and upgrades for Alamar’s ground breaking ARGO platform in customer facilities
Provide exceptional levels of remote and on-site customer support throughout east, south east US, and beyond. Preferred location is Baltimore, MD or Philadelphia, PA. This is a field based role where daily activities are in customer laboratories. This role involves travel by car, train, and air to reach customer sites. Candidates must have easy access to major airport plus willingness and ability to travel on short notice
Initiate and cultivate positive relationships with customers and colleagues
Address customer requests rapidly including documenting in CRM system
Proactively collaborate with colleagues to provide comprehensive solutions to customer facing issues
Provide valuable Voice of Customer insights to inform product improvements
Create and refine scalable customer support processes which allow for future growth
Create / review technical work instructions, manuals, and bulletins
Qualification
Required
Positive “can do” attitude a must
Adaptable self-motivated person with an attention to detail
Bachelor's degree or equivalent in related field (prefer 1-3 years of field-based experience in bio-tech industry)
Exceptional ability to communicate across all organizational levels, including executives
Pragmatic thinker with a clear and effective approach to problem-solving
Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity
Demonstrated technical skills including ability to diagnose electrical, electromechanical and fluidic sub systems
Strong orientation towards process improvement, adept problem-solving skills, and unwavering commitment to quality
Desire, ability, and willingness to travel from your home location to customer sites throughout South East, Eastern US, and beyond when needed, with possibility of some global travel
Benefits
Bonus
Equity
Benefits
Company
Alamar Biosciences, Inc.
Alamar Biosciences is powering precision proteomics with automated, high throughput solutions for ultra-high sensitivity protein analysis across a range of multiplex levels.
51-200 employees
H1B Sponsorship
Alamar Biosciences, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (4)
2022 (3)
2021 (3)
Funding
Current Stage
Growth StageTotal Funding
$232MKey Investors
Alzheimer's Drug Discovery FoundationSands Capital VenturesSherpa Healthcare Partners
2025-01-08Grant· $10M
2024-02-26Series C· $128M
2021-09-08Series B· $80M
Leadership Team
Yuling Luo
Founder, Chairman & CEO
Yiyuan Yin
Co-founder and VP of Technology
Recent News
Precedence Research
2025-11-10
Precedence Research
2025-10-24
Company data provided by crunchbase