KKR · 2 days ago
End User Experience – Site Lead/Executive Support
Menlo Park, CA
Full-time
Onsite
Mid, Senior Level
$125K/yr - $145K/yr
5+ years expKKR is a leading global investment firm that offers alternative asset management and capital markets solutions. The Site Lead is responsible for ensuring exceptional end-user and site technology operations globally, providing high-level support to C-level executives and overseeing technology initiatives to enhance the digital experience for all employees.
AdviceAsset ManagementFinancial ServicesReal EstateVenture Capital
Responsibilities
Deliver concierge-level, high-discretion support to C-level executive devices, meetings, travel and home office setups
Collaborate with global executive support leads to uphold elite service standards
Provide white-glove support across all channels (service desk, email, Teams, phone, walk-up)
Serve as the site technology lead responsible for day-to-day operation and uptime of all on-premises systems
Oversee global device lifecycle management — imaging, deployment, configuration, and reclamation of endpoint hardware
Provision and manage devices using Intune, JAMF, and Autopilot, ensuring zero-touch deployments
Collaborate with Procurement for asset tracking, logistics, and shipping of hardware
Support MDM platforms, enforce compliance baselines, and partner with InfoSec to uphold corporate security standards
Act as the frontline engineer resolving issues related to devices, applications, access, and support infrastructure deployments and changes
Escalate complex incidents to L3 or engineering teams and assist with root cause analysis and resolution
Document recurring fixes, create knowledge base articles, and contribute to continuous support process improvement
Set up and troubleshoot AV rooms, critical executive events, and hybrid meeting technology
Support infrastructure, wireless access points, and IDF rack-and-stack activities
Collaborate with network and infrastructure engineers to implement changes, perform testing, and validate results
Lead local IT projects including migrations, deployments, and pilot programs for new technologies
Qualification
Required
5+ years of experience supporting senior executives, endpoint management, or site operations within enterprise environments
Proven expertise with Windows, macOS, and mobile platforms, including automation and zero-touch deployment
Strong knowledge of MDM solutions (Intune, JAMF), O365, Active Directory, Zoom, and related SaaS tools
Hands-on experience with technology in IDF rooms, network devices, AV technologies, and conference room setups
Exceptional communication, organization, and customer service skills, especially in executive-facing contexts
Ability to operate autonomously, manage competing priorities, and deliver consistently high-quality results
Benefits
Discretionary bonus
Company
KKR
KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions.
1001-5000 employees
H1B Sponsorship
KKR has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (13)
2023 (11)
2022 (22)
2021 (8)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$4.28B2025-08-04Post Ipo Debt· $900M
2025-05-20Post Ipo Debt· $550M
2025-03-04Post Ipo Equity· $2.25B
Leadership Team
Hirofumi Hirano (平野 博文)
Member & Chief Executive Officer of KKR Japan
Scott Nuttall
Co-Chief Executive Officer
Recent News
alleywatch.com
2025-12-16
2025-12-12
2025-12-06
Company data provided by crunchbase