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Central Pacific Bank · 2 months ago

International Banking Account Representative (Japanese Speaking)

HONOLULU, HI, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Central Pacific Bank is seeking an International Banking Account Representative who will perform sales, servicing, and operational functions for the bank’s International Mass Market customers. The role involves managing customer accounts, providing high-level customer engagement, and ensuring operational efficiency while building community relationships to drive new opportunities.

BankingFinancial Services

Responsibilities

Performs fundamental operational tasks such as: account openings, handling all types of consumer and business deposit and loan products, handles all aspects of secured and unsecured consumer loan and personal lines of credit applications, new or renewal of CDs, issues cashiers' checks, prepares wire transaction forms, prepares loan applications, and other banking related functions. Above functions may include discussing and interacting with customers as part of Mass Market sales

Position may have emphasis on customer service functions handling incoming email/ telephone calls from internal/external customers, according to established Call Center standards in a professional manner and taking follow-up action as necessary. Required to periodically provide same service to Japanese customers as branch universal bankers. Provides translation services bank-wide. In addition, manages and assists in the administrative duties and tasks for the group

Manages and grows Mass Market portfolio with safe and profitable opportunities from existing and new clients and sources. Continually works to move these customers into HVC level accounts ($250K+)

Ensures daily operational efficiency in compliance with regulations and CPB policies and procedures. Resolves client issues and concerns independently. Interacts with third party vendors on client’s behalf

Demonstrates alignment with bank’s initiatives and contributes to team goals through exceptional service and a focus on growing our existing portfolio

Builds community relationships and partnerships that drives new opportunities and customer acquisitions

Identifies system efficiencies and supports or recommends process improvements

Qualification

JapaneseCustomer service experienceBanking operations knowledgeOralActionSolution OrientedThoroughnessActive ListeningWritten Communication

Required

High School Diploma or GED equivalency required

2+ years of related experience required

Proficiency in Japanese language required; ability to read, write, and communicate in a business setting

Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated

Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications

Must be able to clearly communicate verbally and in writing with all internal and external customers

Must also be able to hear sufficiently to engage in daily discussions and interactions

Must be able to read and understand bank-related documents

Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time

Must also be able to adapt to different work environments as needed to perform the job