Mass Markets ยท 3 months ago
Outbound Sales Representative (Evenings)
US-KS-Wichita
Full-time
Onsite
New Grad, Entry Level
$11/hr - $14/hr
0+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. They are seeking Outbound Sales Representatives to connect with prospective customers, promote products and services, and deliver exceptional customer experiences in a part-time evening role.
ConsultingInformation Technology
Responsibilities
Make outbound and receive inbound calls in a professional and courteous manner
Educate customers on products and services, identifying upsell opportunities
Understand customer needs and recommend tailored solutions
Use internal systems to manage accounts and process orders accurately
Research and resolve customer issues, coordinating with other departments as needed
Follow scripts, policies, and procedures to ensure consistency and compliance
Maintain accurate records and safeguard customer information
Escalate complex issues to supervisors or appropriate teams
Stay current with training, updates, and system changes
Meet attendance, punctuality, and performance expectations
Qualification
Required
Must be 18 years or older
High school diploma or equivalent
Excellent verbal and written communication skills
Ability to type 20+ words per minute
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Dependable and punctual with a strong work ethic
Strong problem-solving and conflict resolution skills
Customer-focused, empathetic, and solution-oriented
Ability to multitask and manage time effectively
Comfortable in a fast-paced, evolving environment
Team player with strong interpersonal skills
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase