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TEGNA · 2 hours ago

Senior Account Manager

KPNX-TV Phoenix

Full-time

Onsite

Mid, Senior Level

4+ years exp

TEGNA Inc. is a media company that provides trusted local news and services across various platforms. They are seeking an experienced Senior Account Manager to manage key accounts, develop relationships with agencies and clients, and maximize revenue opportunities through effective campaign management.

AdvertisingBroadcastingMarketingMedia and EntertainmentTV

Responsibilities

Partner with Sales, Planning and Operations teams on all aspects of campaign planning, launch execution, optimization and post-campaign recaps for strategic clients

Collaborate with designated sales team to provide a high level of customer service by means of daily interaction with existing agency contacts and client partners

Establish customer KPIs and work with internal partners to measure progress and proactively address issues as they arise; advocate for client in internal stakeholder conversations

Develop and deliver business reviews that highlight key wins and opportunities; prepare weekly and monthly delivery reporting; identify new strategic opportunities for existing customers and make recommendations for implementation

Serve as initial POC for billing discrepancies

Own client communication as necessary with any custom implementations – website pixel implementation, first party data onboarding, custom reporting needs, etc

Mentor account management colleagues on role-specific best practices; work with CS Management team to create and present training materials

Qualification

Account managementClient servicesAd technology platformsCRM systemsStakeholder managementClient-centric communicationFollow-upCross-functional collaborationAttention to detailCreative solutionsMentoring

Required

4+ years of relevant advertising experience; previous experience in account management/client services required

Demonstrated success at working with cross-functional teams and building strong relationships internally and externally; ability to balance competing priorities across multiple projects

Proven track record of client-centric communication, stakeholder management and ability to drive incremental revenue

Strong attention to detail, excellent follow-up and ability to generate creative solutions to meet client needs without close supervision

Experience managing major national accounts with positive client feedback and retention

Experience with ad technology platforms and CRM systems – FreeWheel, Salesforce, Placements.io preferred

Experience with 3rd Party Tracking platforms – DCM, DoubleVerify, Innovid

Proficient in PowerPoint, Word, Excel

Preferred

Experience with ad technology platforms and CRM systems – FreeWheel, Salesforce, Placements.io preferred

Benefits

TEGNA offers comprehensive benefits designed to safeguard the physical, mental and financial health of our employees and their families.

TEGNA offers two medical plan options for full and part-time employees through Blue Cross Blue Shield of Texas, as well as access to dental and eye care coverage; fertility, surrogacy and adoption assistance; disability and life insurance.

Our 401(k) program offers full, part-time and temporary employees the opportunity to contribute 1% - 80% of their pay on a pre-tax basis to TEGNA’s 401(k). Contributions made up to the first 4% of pay are eligible for a 100% match from the company and are 100% vested from day one.

Regardless of participation in TEGNA medical plans, ALL employees and their eligible family members receive nine free virtual doctor’s appointments with a physician through Teladoc, and 12 free annual therapy sessions with a licensed clinician through Spring Health.

TEGNA offers a generous Paid Time Off (PTO) benefit as well as nine paid holidays per year.