DS Technologies Inc · 2 months ago
Salesforce Production Support Engineer
Atlanta, GA
Full-time
Onsite
Mid LevelDS Technologies Inc is seeking a Salesforce Production Support Engineer to provide L2/L3 production support for Salesforce applications. The role involves monitoring application health, analyzing incidents, and coordinating with various teams to ensure effective problem resolution and compliance with client support processes.
Information Technology & Services
Responsibilities
Provide L2/L3 production support for Salesforce applications, including Sales Cloud, Service Cloud, and related integrations
Support and manage Riva and Autoforce deployments, ensuring seamless integration, configuration, and stability
Monitor application health, analyze incidents, and provide timely resolution to minimize business impact
Perform root cause analysis for recurring issues and implement preventive solutions
Coordinate with business users, technical teams, and vendors to drive quick and effective problem resolution
Support regular deployments, release management activities, and configuration updates across environments
Participate in on-call rotations and handle weekend maintenance as needed
Maintain detailed documentation of incidents, resolutions, and operational procedures
Ensure adherence to SLAs and compliance with client support processes
Qualification
Required
Salesforce hands-on experience (administration, configuration, and customization)
Proven experience in production support or application maintenance roles
Hands-on experience in Riva and Autoforce deployment (good to have) and production support (must have)
Strong problem triaging, analytical, and troubleshooting skills
Excellent communication, collaboration, and stakeholder management abilities
Experience on Salesforce Lightning, Apex, SOQL, Service Console, and integration troubleshooting
Ability to work flexible hours, including second shift and on-call support
Experience in incident, problem, and change management (ITIL process)
Company
DS Technologies Inc
DS Technologies Inc - SUCCESS IS OUR DUTY At DS Technologies, we’re more than just a technology provider – we’re your strategic partner in navigating the digital revolution.
Founded in 2018
51-200 employees
H1B Sponsorship
DS Technologies Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (5)
2021 (4)
Funding
Current Stage
Growth StageCompany data provided by crunchbase