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Five Star Bank · 2 months ago

VP/Fraud Operations Manager

Sacramento, CA

Full-time

Onsite

Mid, Senior Level

$80K/yr - $90K/yr

5+ years exp

Five Star Bank is a high performing community business bank with an emphasis on commercial real estate and small business. They are seeking a VP/Fraud Operations Manager to oversee the Fraud Analytics department, manage fraud prevention and investigations, and ensure compliance with regulatory requirements.

BankingFinancial ServicesInsurance

Responsibilities

Support and manage all Fraud Analytics staff

Oversee mitigation of risk on all wires and acts to ensure customers are properly educated on fraud

Assure that regulatory timeframes are met to avoid compliance violations, which include, but are not limited to reversal of fees, interest reimbursement, mailing appropriate notification letters to customers, case closure timeframes, etc

Interfaces with Executive Management to accomplish system changes, add or alter products, and communicate issues

Assist with the implementing and/or updating all Regulatory Compliance regulations relating to Fraud

Responsible for oversight and completion of satisfactory audit results

Actively oversees and analyzes the investigation of any fraud/disputes issues with the appropriate fraud/dispute investigative unit or agency, as appropriate

Assists with Identifying, implementing, analyzing and reviewing pro-active processes predictive of fraudulent behaviors to mitigate loss to the bank

Develop, update and implement operational policies and procedures that minimize operational loss exposure, update fraud and dispute policies and procedures and maximize operating efficiency

Managing the active fraud monitoring of wires, ach, Zelle, debit card, credit cards, and checks

Qualification

Fraud AnalyticsRegulatory ComplianceRisk ManagementData AnalysisOperational EfficiencyTeam ManagementProfessionalismProblem SolvingTime ManagementOrganizational Skills

Required

Bachelor's Degree in a related field

Business/Analytics or equivalent experience in bank fraud and/or bank operations

Minimum 5 years of significant analytical experience and skills

Ability to extract, analyze, interpret and act upon all available data with emphasis on looking for gains in process improvement, operational efficiency and loss reduction and fraud prevention

Understanding of the check clearing and electronic channel transaction processes

Ability to analyze, develop and maintain transaction authorization strategies

Working knowledge of state and federal regulations relating to bank fraud and transaction disputes

Strong supervisory and team management skills

Ability to comprehend technical written material

Organizational skills

Problem solving

Time Management

Professionalism in dealing with others

Strong organizational, problem-solving, time management and analytical skills

Versatility, flexibility and a willingness to work within constantly changing priorities

Discretion when handling confidential and/or sensitive information

Commitment to excellence and high standards

Proficient with computers including use of Word, Excel, Outlook and Internet Explorer; and the ability to learn and operate numerous software applications related to the function

Displays initiative and works well with little or no instruction