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Conduit · 2 months ago

Founding Account Manager

Seattle, WA, US

Full-time

Hybrid

Mid Level

$90K/yr - $145K/yr

3+ years exp

Conduit is revolutionizing warehouse operations with their modern yard and dock management system. As the first Account Manager, you will own the post-sale customer journey, ensuring customer satisfaction and driving adoption while establishing scalable account management processes.

Enterprise SoftwareInformation TechnologySchedulingSoftware

No H1B

Responsibilities

Own customer relationships post-implementation, ensuring adoption, retention, and satisfaction across your portfolio

Carry a quota on GRR and NRR: renew contracts, expand locations, and upsell modules

Report on key metrics (GRR, NRR, expansion pipeline) and forecast renewals accurately

Build the AM playbook — establish processes for renewals, QBRs, health scoring, and churn risk management

Monitor account health, usage, and ROI, taking proactive steps to address risk or surface growth opportunities

Serve as the voice of the customer, sharing insights that shape product priorities and roadmap

Establish trust and credibility at multiple levels of the customer organization—from site-level operations to executives

Partner Implementation and Operations teams to ensure a smooth handoff and consistent customer experience

Partner with Sales during the first 3 months of strategic accounts with full comp, then take sole commercial ownership

Partner with Marketing to customer success stories into references and case studies that drive future sales

Qualification

SaaS account managementCustomer successAnalytical mindsetLogistics experienceCRM tools familiarityBuilder's mindsetAI tools usageQBR managementSelf-starter

Required

3+ years of experience in SaaS account management; bonus points for logistics experience

You are comfortable being measured on NRR and GRR as well as customer success

You have consistently renewed and expanded your book, not just kept customers happy

Experience collaborating with implementation and operations teams to ensure post-launch success

Analytical mindset — comfortable using data to measure impact and identify opportunities

Self-starter with a builder's mindset — you thrive in a fast-paced, early-stage environment where process isn't handed to you. You're excited to roll up your sleeves and work with a lean techstack

Familiarity with CRM and success tools

You are an avid user of AI tools and have leveraged it for your current job

Willingness to travel occasionally to customer sites

You know how to run QBRs that connect product usage to business outcomes

You have stayed in roles long enough to prove impact (2–3+ year stints)