Tailwind · 5 months ago
Deployment Strategist
San Francisco
Full-time
Onsite
Mid Level
3+ years expTailwind is organizing the world's insurance information, aiming to revolutionize the industry that currently relies on outdated infrastructure. As a Deployment Strategist, you will lead onboarding projects for new customers, ensuring successful product adoption and creating resources to facilitate a smooth transition.
Computer Software
Responsibilities
Lead onboarding projects for new customers, ensuring timely and successful product adoption
Run engaging kickoff calls, training sessions, and Q&A meetings
Identify opportunities to partner with customers to deliver new product or project based consulting engagements
Build and maintain onboarding materials: playbooks, quick start guides, how-to videos, and FAQs
Track progress against onboarding milestones and proactively address roadblocks
Partner closely with forward deployed engineering, sales, product, and support to ensure a seamless handoff and customer experience
Qualification
Required
3–5 years of work experience in consulting, or in customer facing roles at a SaaS company
Experience juggling multiple deployments/projects at once
Exceptional written and verbal communication skills — you can make complex concepts easy to understand
Comfort operating in a fast-changing, resource-constrained startup environment
Empathy for customers combined with a bias toward action
Preferred
Strong blend of technical aptitude (comfortable with product configuration, data workflows, and basic troubleshooting) and commercial acumen (understanding customer business goals and how they tie to ROI)
Creating enablement resources (guides, videos, templates)
Company
Tailwind
Tailwind powers stewardship reports for your entire book and new business.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase