Medline Industries, LP · 2 days ago
Sr Developer Analyst IT
Northbrook, IL
Full-time
Onsite
Senior Level
$110K/yr - $165K/yr
7+ years expMedline Industries, LP is a growing organization focused on providing high-quality solutions in the healthcare sector. They are seeking a Dynamics D365 Lead Developer Analyst to define and lead the technical architecture for the Microsoft Dynamics 365 Customer Service platform, primarily focusing on developing scalable and high-performing solutions. The role requires collaboration with cross-functional teams to deliver effective solutions that enhance the efficiency of Contact Center operations.
Consumer GoodsHealth CareHospitalityManufacturingMedical
Responsibilities
Design, develop and implement enterprise-grade solutions for D365 Customer Service and case management
Extend D365 functionality using Power Platform components (Power Apps, Power Automate, Power BI)
Develop custom plugins, workflows, and integrations with external systems
Work with vendors to configure, integrate, test, and deploy high-quality solutions that meet business requirements
Develop features to support global contact center apps (CCaaS) and Email Case Management system
Develop and maintain integrations between D365 and other enterprise systems (CCaaS, SAP/ERP, etc.)
Lead technical solutioning for complex business requirements and integrations
Serve as the primary technical authority for case management and related workflows
Build AI capabilities in a controlled value-driven manner to ensure optimum business outcomes and adoption
Mentor developers and technical consultants on best practices and advanced D365 capabilities
Review and approve technical designs and code for compliance and quality
Collaborate with business stakeholders to translate requirements into technical solutions
Stay current with Microsoft Dynamics 365 roadmap and recommend innovative enhancements
Ensure adherence to security, scalability, and performance standards
Support data migration activities and ensure data integrity throughout the process
Document codebase and maintain clear, concise documentation for ongoing development and support
Contribute to establishing CI/CD pipelines and improving development practices
Comply with all company policies and procedures and government regulatory mandates
Qualification
Required
Bachelor of computer science / Engineering, Information Technology, or related field (or equivalent experience)
Minimum of 7 years of experience in developing enterprise grade solutions on Microsoft platforms, with at least 5 years focused on Dynamics 365 (Customer Service preferred), with at least 3 years in an architect or lead role
Proven experience in full-cycle D365 implementations
Strong proficiency in C#, .NET, JavaScript, and HTML/CSS
Expertise in Power Platform (Power Apps, Power Automate, Power BI)
Advanced knowledge of Azure services and Dynamics 365 Web APIs with ability to design and govern integrations
Strong integration track record for data integration tools and methodologies (e.g., SSIS, Azure Logic Apps)
Comprehensive experience building low code configurations and maintaining customer service and helpdesk applications (CRM, Genesys, etc.)
Experience with cloud platforms such as AWS, Azure, or Google Cloud
Expertise in building integrations with RESTful APIs and familiarity with API design principles
Hands-on experience with AI-driven development tools, including Microsoft Copilot Studio and Power Platform AI Builder
Strategic thinking and ability to influence technical direction
Broad knowledge of software development life cycle protocols
Experience documenting complex processes and generating supporting design documents and diagrams
Experience working with cross-functional teams and facilitating teams to identify and implement solutions to complex problems
Ability to work independently and in a team-oriented, collaborative environment
Experience and skilled in influencing, leading and directing individuals in multiple functional areas
Excellent communication skills with an emphasis on customer service
Self-motivated, demonstrated bias for action
Preferred
Power Platform Solution Architect Expert certification
Benefits
Health insurance
Life and disability
401(k) contributions
Paid time off
Company
Medline Industries, LP
Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care.
10001+ employees
H1B Sponsorship
Medline Industries, LP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (344)
2024 (144)
2023 (142)
2022 (143)
2021 (137)
2020 (113)
Funding
Current Stage
Public CompanyTotal Funding
$0.5MKey Investors
North Carolina Department of Commerce
2025-12-17IPO
2021-06-05Private Equity
2019-09-12Grant· $0.5M
Leadership Team
Steve Miller
Chief Operating Officer
Amanda Laabs
Chief Product Officer
Recent News
2026-01-07
2025-12-26
TheStreet.com
2025-12-20
Company data provided by crunchbase