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Daiohs First Choice · 2 months ago

Service Technician Supervisor

Windsor, CT

Full-time

Onsite

Mid Level

$23/hr - $25/hr

Daiohs First Choice is dedicated to providing top-quality office coffee solutions across the nation. The Service Technician Supervisor will perform service activities, instruct customers on equipment use, and maintain service records while ensuring excellent customer service and support.

Responsibilities

Perform scheduled and unscheduled service activities, including emergency service calls, preventive maintenance, installations, and equipment removals at customer locations

Understand the specifications, products, and service requirements for all accounts

Instruct customers on the proper use of equipment, respond to inquiries from customers about equipment, and communicate customer inquiries to appropriate First Choice staff

Complete all service calls and related paperwork in an accurate and timely manner

Turn in money, checks, receipts, and other documentation generated by customer service calls on a daily basis

Refurbish and repair coffee equipment for use at customer sites

Ensure that assigned service vehicle undergoes routine maintenance as needed, obey all traffic laws, and maintain a valid driver’s license

Assume route driver duties during vacation, extended leave, or other absence of regular branch delivery drivers; perform other deliveries as needed

Maintain and clean the service area

Receive, organize, and maintain parts for equipment

Prepare records such as service orders, product disbursement sheets, monthly inventory, and parts inventory in accordance with First Choice policies and procedures

Maintain proper parts inventory for assigned service vehicle and inventory parts on a monthly basis

Perform detailed diagnostics, repairs, and testing of equipment brought back to the warehouse

Dissemble, clean, and rebuild benched machines

Test repaired equipment to ensure proper functionality

Perform other duties as assigned by First Choice management