Amazon · 2 weeks ago
Pharmacy Technician (Remote in AZ), Clinical Customer Care - Amazon Pharmacy
United States
Full-time
Remote
New Grad, Entry Level
$40K/yr - $53K/yr
0+ years expAmazon is a leading online pharmacy focused on making medication accessible and convenient for customers. They are seeking a Certified Pharmacy Technician to empower customers in managing their medications and ensuring overall wellness. The role involves maintaining pharmacy policies, communicating with providers, and supporting customers through various channels.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Maintain advanced understanding of all Amazon Pharmacy’s policies and procedures as well as Amazon Pharmacy products and services
Communicate with providers to obtain new written English-language prescriptions or refill requests and verify that the information is complete and accurate
Learn pharmacy laws and regulations nationwide and following compliance guidance with all company procedures, federal/state laws, rules and regulations
Maintain confidentiality of all customer information while working autonomously and proactively identify areas in need of improvement in a fast-paced environment and maintain customer-centric commitment to quality
Collaborate with teammates and other members of the pharmacy team as needed to maintain customer satisfaction
Work a flexible schedule - shifts will possibly start and end outside of normal shift schedule including weekends
Supporting customers via phone and/or chat by:
Answer incoming telephone calls from customers and Customer Care representatives on a daily basis and maintain metrics as assigned
Serve customers in a timely manner to ensure we are maximizing our relationship with them
Triaging insurance claim issues with the customer within the scope of the CCC tech role. If additional support is needed, work with the billing team to ensure claim is processed correctly
Advising customers on the status of their prescription or their upcoming shipments
Performing account adjustments and transfer calls to the pharmacist when necessary
Provide our customers with technical support when navigating pharmacy.amazon.com
Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary
Make outbound calls including for a variety of purposes. Including situations deemed urgent by leadership
Supporting Customer Care agents by:
Answering incoming telephone calls and chats from Customer Care Representatives and customers on a daily basis and maintain metrics as assigned
Assist Customer Care Representatives by providing guidance and feedback utilizing a consultative approach to continually develop staff knowledge
Act as primary point of contact for escalated calls by Customer Care Representatives, handle escalated calls and follow through until resolution has been met
Serve as a point of contact for any system or technology/software outages and notify all appropriate parties for resolution
Adjust to support various business lines based on shifting business needs and customer support demands which may require cross training
Qualification
Required
Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses). Additional licenses may be required if domicile state differs from state of employment
High school or equivalent diploma
6+ months of experience working with computer and web-based tools
Experience multitasking with phone and computer skills
Preferred
National Pharmacy Technician Certification (PTCB or NHA)
1+ year of phone or customer service experience
Excellent communication skills (spoken and written)
Demonstrated ability to work as an effective team member
Strong organization skills and attention to detail
Experience navigating and troubleshooting technical issues
6+ months of experience working in a pharmacy related role
Experience recognizing and identifying patient medications
Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
The Motley Fool
2026-01-09
2026-01-08
Company data provided by crunchbase