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Tools for Humanity · 1 month ago

VP of Market Operations

San Francisco, CA

Full-time

Onsite

Director/Executive

$310K/yr - $350K/yr

12+ years exp

Tools for Humanity is building a human network to verify real identities in the age of AI. As the Vice President of Market Operations, you will lead and scale the company's operations globally, ensuring operational excellence and driving user growth while managing a distributed team of regional General Managers.

Artificial Intelligence (AI)BlockchainHardwareSoftware

Responsibilities

Oversee and continuously improve the day-to-day operations of our Orb network

Ensure high-quality, reliable operations and a consistent user experience globally

Scale the network of Operators and physical Orb sites

Experiment with and implement new operating models to optimize for efficiency, scalability, and sustainability

Own the global Market Ops P&L and key metrics

Identify operational risks and bottlenecks early and lead the charge in resolving them

Serve as the single point of accountability for the success of Market Operations globally

Build and manage relationships with large-scale external partners to accelerate network growth

In partnership with Business Development, identify, negotiate, and secure integration partnerships that amplify World’s reach and utility

Build, lead, and mentor a world-class global operations team

Directly manage regional GMs and the Director of Central Operations

Drive hiring to fill capability gaps in new markets and ensure we attract top-notch, mission-aligned talent

Create a culture of accountability, ownership, and continuous improvement

Foster cross-functional coordination between local ops teams and central teams to ensure alignment and knowledge sharing

Be one of the public faces of World in key forums and with high-level stakeholders

Engage with external audiences to evangelize our mission and build trust in our operations

Collaborate with Policy, Legal, and Communications teams to navigate varied regulatory landscapes and maintain our reputation and compliance in each market

Qualification

Global operations leadershipP&L managementStrategic thinkingTeam buildingData-informed decision makingCross-functional collaborationEducational backgroundInspiring leadership

Required

Excellent educational background. You have a BSc degree from a top-tier institution; an advanced degree (MBA or equivalent) is a plus

Global operations leadership experience. You have 12–15+ years of relevant experience, including senior roles scaling operations in a high-growth, two-sided marketplace or similar environment

Proven P&L and business accountability. You have managed large budgets or P&Ls and delivered results against financial targets. You make data-informed decisions to improve unit economics and ROI

Strategic thinker and hands-on executor. You can zoom out to set vision and direction, but you also thrive in getting things done on the ground

Exceptional cross-functional collaborator. Your influence extends beyond your direct team. You have effectively worked with product managers, engineers, policy/legal teams, and sales/BD teams to launch or scale initiatives

Inspiring leader and team-builder. You have built and led high-performing teams, and you excel at managing managers. You are skilled at recruiting talent who 'raise the bar.'

Willingness to travel and be on the ground. You are based in San Francisco (or willing to relocate) and ready to travel internationally 30-50% of the time as needed