DESBY Technologies · 2 months ago
Business Analyst
DESBY Technologies is a forward-thinking organization specializing in delivering cutting-edge ServiceNow solutions. They are seeking a skilled ServiceNow Business Analyst to bridge the gap between business needs and technical solutions, ensuring implementations align with client objectives.
AdviceConsultingInformation Technology
Responsibilities
Conduct thorough business process analyses and engage with stakeholders to gather and define clear and concise business requirements
Translate business requirements into detailed functional specifications and user stories for the ServiceNow platform
Collaborate with ServiceNow architects and developers to ensure technical solutions accurately address business needs
Participate in the design and testing phases of ServiceNow implementations, ensuring solutions meet requirements and business objectives
Facilitate communication between business stakeholders and the technical team, acting as a liaison to clarify requirements and manage expectations
Assist in developing training materials and conducting user training sessions to ensure successful adoption of ServiceNow solutions
Monitor and report on the effectiveness of implemented solutions, recommending improvements or enhancements as necessary
Stay current with the latest ServiceNow features and capabilities to continuously bring value to clients
Qualification
Required
Bachelor's degree in business administration, Information Technology, or related field
0 to 2 years' experience as a Business Analyst, preferably with experience in ServiceNow projects
Strong analytical and problem-solving skills with a proven ability to understand business processes and translate them into system requirements
Excellent communication and interpersonal skills, with the ability to engage effectively with both technical teams and business stakeholders
Benefits
Growth Opportunity
You're Not Just a Number
Shape Your Journey
Mentorship
Re-engineering ServiceNow