IBC Bank · 2 months ago
International Sales Representative I
Laredo, TX
Full-time
Onsite
New Grad, Entry LevelIBC Bank is dedicated to the growth and success of its employees and customers, emphasizing a customer-centric approach. The International Sales Representative is responsible for building relationships with high net-worth international and domestic customers while providing personalized banking services and support to an international officer.
BankingFinancial ServicesInsuranceMortgageVenture Capital
Responsibilities
Listens carefully, creates connections, and establishes relationships with long-term and prospective high net-worth international and domestic customers by suggesting bank products and services that will meet their needs. Refer products and services through the bank’s referral system
Drives the customer IBC experience by providing personalized service to customers for account-related transaction requests (checking, savings, certificates of deposits, loans, wire transfers, etc.) to comply with bank’s policies and procedures
Under the One Team Concept, the international sales representative and international officer have monthly sales goals to meet
Assists international officer to prepare loans secured by certificates of deposit; also supports with loan collection, overdrafts, and assists the customer resolve issues
Logs and updates the bank’s Customer Relationship Management (through Horizon) system with notes regarding customer interaction and transactions
Follow-up with customer due-diligence, dormant accounts, foreign status recertification
Provides basic online banking customer support
Assists customers with credit and debit card needs, as well as orders and ensures delivery of check orders, debit cards, etc
Update customer contact information and records
Trains on Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Reg E, regulations, Federal Deposit Insurance Corp. (FDIC) coverage and ensures compliance with regulations when servicing customers in order to service high-risk customers
Attends meetings, events and participates in the bank’s outreach projects
Other duties as assigned
Qualification
Required
Strong bilingual skills - must be fluent in English/Spanish
Excellent verbal and written communication skills (English/Spanish)
Customer service oriented (can begin conversation, build rapport, and promote products and services based on customer needs)
Highly motivated and self-starter
Problem resolution
Time management
Goal oriented and focus on results
Strong math skills and an understanding of currency exchange
Attention to detail, discretion and confidentiality essential
Microsoft Office skills (Outlook, Word, Excel, PowerPoint)
Team player; builds relationship with international team to maximize customer experience
High school graduate or GED equivalent
Preferred
Prior sales or office work a plus
Banking experience preferred
Knowledge of Mexican identification documents a plus
Company
IBC Bank
International Bank of Commerce is a state chartered bank owned by International Bancshares Corporation
Founded in 1966
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Neundorf
CEO-Chairman
Dale Randol
President/CEO
Recent News
2025-11-07
2025-10-14
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2025-08-07
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