Advanced Microdevices Pvt. Ltd. (India) ยท 2 months ago
Customer Operations Account Manager
Austin, TX
Full-time
Hybrid
Mid LevelAdvanced Micro Devices, Inc is a leader in next-generation computing experiences. The Customer Operations Account Manager is responsible for coordinating operational activities between AMD and its customers, focusing on effective communication, managing expectations, and optimizing processes to support organizational objectives.
BiopharmaBiotechnologyIndustrialManufacturing
Responsibilities
Review customer backlogs and resolve issues with stakeholders (factory, finance, sales, customers)
Manage business through all product lifecycle stages (NPI, EOL)
Control inventory and Days of Inventory (DOI) to minimize costs
Manage demand vs. supply profiles for direct customers and distribution channels
Monitor consumption rates and ordering patterns; perform demand/supply analysis
Maintain accurate forecasts and manage on-time revenue forecasting
Oversee key internal and external relationships to ensure business continuity
Drive projects and processes critical to organizational objectives
Implement new processes and collect feedback to support strategy
Conduct quarterly business reviews and operational meetings with customers
Provide guidance on operational issue resolution
Support customer operations through understanding of business processes and procedures
Qualification
Required
Collaborative and adaptable professional who thrives in dynamic environments
Strong problem-solving and analytical skills
Ability to build and maintain strategic relationships across internal teams and external partners
Proactive approach to managing complex projects and processes
Ability to provide consultative guidance and drive operational excellence
Comfortable navigating uncertainty and resolving conflicts constructively
Ability to influence outcomes through clear, persuasive communication
Embrace continuous learning and adopt new tools and processes
Share best practices to enhance team performance and organizational capability
Review customer backlogs and resolve issues with stakeholders (factory, finance, sales, customers)
Manage business through all product lifecycle stages (NPI, EOL)
Control inventory and Days of Inventory (DOI) to minimize costs
Manage demand vs. supply profiles for direct customers and distribution channels
Monitor consumption rates and ordering patterns; perform demand/supply analysis
Maintain accurate forecasts and manage on-time revenue forecasting
Oversee key internal and external relationships to ensure business continuity
Drive projects and processes critical to organizational objectives
Implement new processes and collect feedback to support strategy
Conduct quarterly business reviews and operational meetings with customers
Provide guidance on operational issue resolution
Support customer operations through understanding of business processes and procedures
Preferred
Experience with Data Center customers preferred
Strong knowledge of supply chain operations
Project management experience
Understanding of business strategy and process improvement
Proficiency in Excel, PowerPoint, and Power BI
Ability to write executive-level communications
Skilled in demand/supply analysis and revenue forecasting
Experience managing cross-functional dependencies and operational processes
Ability to manage conflict and resolve operational issues
Familiarity with customer engagement through business reviews and operational meetings
Bachelor's Degree preferred
Benefits
AMD benefits at a glance.
Company
Advanced Microdevices Pvt. Ltd. (India)
Advanced Microdevices (mdi) is a leader in innovative membrane technologies.
Founded in 1976
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Nalini Kant Gupta
Founder & Managing Director
Recent News
2024-10-18
2024-10-16
Company data provided by crunchbase